Rithisha Reddy Pochampalli
Hyderabad
Summary
Over 2.5 years of experience in IT Industry as a ServiceNow Developer with a proven track record, I bring expertise in JavaScript, ServiceNow, along with a B.Tech in Information Technology. I have good knowledge in HAM module and basic understanding of ITSM module. My knack for business rules, script includes, workflows, client scripts and HAM sets me apart, and I am eager to continue leveraging these skills to drive impactful results. With a solid educational foundation and practical experience at Accenture , I am well-equipped to tackle dynamic challenges and contribute effectively as a ServiceNow Developer.
Overview
2
2
years of professional experience
1
1
Certification
Work History
ServiceNow Developer
Accenture
Hyderabad
08.2022 - Current
- As a Servicenow Developer at Accenture, I am responsible for developing and customizing ServiceNow applications to meet specific organizational needs
- Configuring and customizing ServiceNow applications, including the development of business rules, client scripts, and script includes
- Configured Fix Scripts, Scheduled Jobs
- Developing ITSM modules such as Incident, Problem, and Catalog Items
- Designing and implementing workflows using the ServiceNow flow designer
- Working on Data Sources - importing sets, transform maps
- Utilizing global and scoped glide components, such as GlideRecord, GlideAggregate, GlideSystem, and GlideDateTime
- Configuring inbound email actions, creating email notifications, and managing client scripts, UI policies, UI actions, and data policies
- Developing ATF(Automated Test Framework), built test suites and tests for incident and problem management
Education
B.Tech - CSE
Sridevi Women's Engineering College
Hyderabad08.2022
Skills
- ServiceNow Developer
- JavaScript
- Service catalog management
- Asset management
Certification
- Certified System Administrator
- Certified Application Developer
- CIS-ITSM
Accomplishments
- CIO ServiceNow Monthly awards FY24 January
- CIO ServiceNow Monthly Awards FY23 July
Languages
- English,
- Hindi,
- Telugu,
Timeline
ServiceNow Developer
Accenture
08.2022 - Current
B.Tech - CSE
Sridevi Women's Engineering College
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