Riti Uppal
Gurgaon
Summary
Human Resources Leader offering 16 years of management experience with focus on resource utilization and enhancing performance with forward thinking approaches. Strong record of accomplishment working with senior managers to build organization to meet performance goals. Strong background in directing hiring practices, designing pay structures, developing employee policies, managing employee policies and benefits and working with executive team to develop talent acquisition and retention goals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Head of HR
Max Hospital Gurgaon
Gurgaon
10.2017 - Current
- Identified and implemented strategies to increase employee satisfaction and retention
- Addressed and resolved escalated issues, leveraging strong conflict resolution and emotional intelligence
- Coached and trained leaders in hiring and interviewing, talent and succession planning and performance management
- Created and implemented forward-thinking initiatives to improve employee engagement
- Structured compensation and benefits according to market conditions and budget demands and decisions
- Led initiatives to foster positive employee relations, workforce engagement and inclusive work culture
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance
- Instructed senior leaders on appropriate employee corrective steps
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness
- Fostered positive work environment through comprehensive employee relations programs
- Recruited top talent to maximize profitability
Learning and Development Manager
Max Smart Super Speciality Hospital Saket
Delhi
04.2015 - 10.2017
- Managed all exempt employee coaching, training, and performance improvement actions
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets
Manager of Operations
National Publishing House
New Delhi
04.2002 - 03.2008
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees
- Directed training programs and development paths for managers and supervisors
- Planned and led training programs on staff development to enhance employee knowledge
- Presented training information via role playing, simulations and team exercises
- Oversaw training courses and promotional plans for professionals and leaders
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms
- Analyzed and reported on key performance metrics to senior management
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Supervised operations staff and kept employees compliant with company policies and procedures
- Tracked employee attendance and punctuality
- Addressing repeat problems quickly to prevent long-term habits
- Monitored daily cash discrepancies, inventory shrinkage and drive-off
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Implemented policies and standard operating procedures and managed quality, customer service and logistics
- Built strong operational teams to meet process and production demands
Education
Certification - Human Resources Development
Indian Institute of Management Kashipur
Kashipur04-2024
Certification - Behavioral Sciences
School of Excellence
09-2012
BA - Economics
Maharishi Dayanand University
Gurgaon04.1988
Skills
- Leadership development
- Personnel information systems
- Staff compensation
- Recruitment and hiring
- Employee engagement
- Conflict resolution
Certification
Neuro Linguistic Programming Certification, School of Excellence, Delhi, Delhi
Hobbies and Interests
- Reading
- Meditation
- Healing
Accomplishments
- Honored to have received multiple awards; healthcare Culture Champion and Pinnacle Award to name a few.
References
References available upon request.
Timeline
Head of HR
Max Hospital Gurgaon
10.2017 - Current
Learning and Development Manager
Max Smart Super Speciality Hospital Saket
04.2015 - 10.2017
Manager of Operations
National Publishing House
04.2002 - 03.2008
Neuro Linguistic Programming Certification, School of Excellence, Delhi, Delhi
Certification - Human Resources Development
Indian Institute of Management Kashipur
Certification - Behavioral Sciences
School of Excellence
BA - Economics
Maharishi Dayanand University
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