RITI DAS
Aviation
Agra
Summary
A highly organized and hard-working individual looking for a responsible position to gain practical experience.
Overview
1
1
year of professional experience
Work History
Freelancer
Testbook.Com Edtech company
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Collaborated with clients to define project requirements and deliverables.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
Executive-Airport Operation & Customer Service
Indigo Airlines
03.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
- Received positive feedback from management for consistently meeting and exceeding performance goals in terms of customer satisfaction and efficiency.
- Contributed to team success by sharing best practices learned through training sessions or past experiences with fellow agents.
- Supported colleagues during peak hours by taking on additional tasks when needed.
Education
BA in political science -
Dayalbagh Educational institution
01.2020 - 04.2021
Intermediate - undefined
Prem vidhyalaya girls intermediate College
01.2017 - 04.2018
Highschool - undefined
Prem vidhyalaya girls intermediate College
01.2015 - 04.2016
Skills
Leadership
Team work
Problem solving and Analytical Skills
Interpersonal and communication skills
Time management and Project management
Strategic thinking and planning Abilities
Proficiency in Microsoft word
Proficiency in Microsoft excel
Proficiency in Microsoft power point
Proficiency in windows
Activities
- Participate and Certified as Winner in Football in year 2014-15.In D.E.I Prem vidhyalaya girls intermediate College.
- Participate and Certified as Winner in Kabbadi in 2016-17.In D.E.I Prem vidhyalaya girls intermediate College.
Achievementsawards
- Testbook Certificate of Achievement Outstanding Freelancer on successfully completing On-the-job (OJT) Training
- Testbook Certificate of Achievement Outstanding Freelancer on successfully completing New Hire Training (NHT)
- Certified successfully in the SOF National Science Olympiad held during November 2017
- Certified successfully in the SOF International English Olympiad held during October 2017
- Certified successfully in the 14th SOF National Cyber Olympiad, held during September/October 2014
- Certified successfully in National Service Scheme (NSS) for 2 years 2019-20 in Dayalbagh Educational institution, Agra
Personal Information
- Date of Birth: 07/29/2000
- Nationality: India
Timeline
Executive-Airport Operation & Customer Service
Indigo Airlines
03.2023 - Current
BA in political science -
Dayalbagh Educational institution
01.2020 - 04.2021
Intermediate - undefined
Prem vidhyalaya girls intermediate College
01.2017 - 04.2018
Highschool - undefined
Prem vidhyalaya girls intermediate College
01.2015 - 04.2016
Freelancer
Testbook.Com Edtech company