RITI DAS
Aviation
Agra
Summary
A highly organized and hard-working individual looking for a responsible position to gain practical experience.
Overview
1
1
year of professional experience
Work History
Freelancer
Testbook.Com Edtech company
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Collaborated with clients to define project requirements and deliverables.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
Executive-Airport Operation & Customer Service
Indigo Airlines
03.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
- Received positive feedback from management for consistently meeting and exceeding performance goals in terms of customer satisfaction and efficiency.
- Contributed to team success by sharing best practices learned through training sessions or past experiences with fellow agents.
- Supported colleagues during peak hours by taking on additional tasks when needed.
Education
BA in political science -
Dayalbagh Educational institution
01.2020 - 04.2021
Intermediate - undefined
Prem vidhyalaya girls intermediate College
01.2017 - 04.2018
Highschool - undefined
Prem vidhyalaya girls intermediate College
01.2015 - 04.2016
Skills
Leadership
Activities
- Participate and Certified as Winner in Football in year 2014-15.In D.E.I Prem vidhyalaya girls intermediate College.
- Participate and Certified as Winner in Kabbadi in 2016-17.In D.E.I Prem vidhyalaya girls intermediate College.
Achievementsawards
- Testbook Certificate of Achievement Outstanding Freelancer on successfully completing On-the-job (OJT) Training
- Testbook Certificate of Achievement Outstanding Freelancer on successfully completing New Hire Training (NHT)
- Certified successfully in the SOF National Science Olympiad held during November 2017
- Certified successfully in the SOF International English Olympiad held during October 2017
- Certified successfully in the 14th SOF National Cyber Olympiad, held during September/October 2014
- Certified successfully in National Service Scheme (NSS) for 2 years 2019-20 in Dayalbagh Educational institution, Agra
Personal Information
- Date of Birth: 07/29/2000
- Nationality: India
Timeline
Executive-Airport Operation & Customer Service
Indigo Airlines
03.2023 - Current
BA in political science -
Dayalbagh Educational institution
01.2020 - 04.2021
Intermediate - undefined
Prem vidhyalaya girls intermediate College
01.2017 - 04.2018
Highschool - undefined
Prem vidhyalaya girls intermediate College
01.2015 - 04.2016
Freelancer
Testbook.Com Edtech company