Ritik Kumar
Application Support Specialist
New Delhi,DL
Summary
ITIL-certified Application Support professional with 6 years of experience in technical support, incident management, and backend optimization. Skilled in troubleshooting, automation, and CI/CD deployments with a focus on minimizing downtime and maximizing service quality. Strong communicator and team player with a proven track record of cross-functional collaboration and SLA-driven performance.
Overview
6
6
years of professional experience
3
3
Certifications
Work History
Application Support - Assistant Lead
Kimbal Pvt. Ltd.
04.2024 - Current
- Led and mentored a team of Application Support Engineers, driving operational excellence, defining best practices, and ensuring SLA adherence across web-based applications and backend systems.
- Monitored and maintained application performance, proactively identifying issues, conducting post-deployment validations, and minimizing system downtime through regular health checks.
- Managed incident, problem, and change management workflows, collaborating with development, DevOps, QA, and infrastructure teams to drive root cause analysis and implement permanent fixes.
- Developed and optimized SQL Server stored procedures, jobs, and automation scripts, utilizing indexing, partitioning, and execution plan analysis to improve database performance.
- Automated repetitive tasks and support processes using Java, PowerShell, Windows Task Scheduler, and other scripting tools to increase team efficiency and reduce manual effort.
- Troubleshot complex production issues by analyzing application logs, SQL Profiler traces, execution plans, and system performance metrics to identify bottlenecks and resolve critical incidents.
- Executed CI/CD pipeline deployments, coordinated patch rollouts and DR drills, and validated production environment stability through structured post-deployment checks.
- Led application upgrades, migrations, and deployments, while building internal tools like dashboards, alert systems, and custom reports to improve observability and support readiness.
Senior Application Support Engineer
Cvent Inc.
08.2021 - 03.2024
Application Support Engineer
AXIS BANK Ltd.
07.2019 - 07.2021
Education
Bachelor of Technology - Computer Science
Guru Gobind Singh Indraprastha University
New Delhi, India 04.2001 -
Senior Secondary Education (12th) - Computer Science
Kendriya Vidyalaya Tagore Garden
New Delhi, India 04.2001 -
Higher Secondary Education (10th) - Science
Kendriya Vidyalaya Tagore Garden
New Delhi, India 04.2001 -
Skills
Java
Certification
AWS - Cloud Practitioner
Accomplishments
- Performer of the Quarter Award: Axis Bank - Jan 2020
- Rockstar Award: Cvent India - Apr 2022
- Pat On The Back Award: Cvent India - Sep 2022
- Annual Team Player Award: Cvent India - Jun 2023
- Beyond The Call Award: Kimbal - Dec 2024
Timeline
AWS - Cloud Practitioner
03-2025
Application Support - Assistant Lead
Kimbal Pvt. Ltd.
04.2024 - Current
ITIL V4
05-2023
Senior Application Support Engineer
Cvent Inc.
08.2021 - 03.2024
Advanced SQL
01-2020
Application Support Engineer
AXIS BANK Ltd.
07.2019 - 07.2021
Bachelor of Technology - Computer Science
Guru Gobind Singh Indraprastha University
04.2001 -
Senior Secondary Education (12th) - Computer Science
Kendriya Vidyalaya Tagore Garden
04.2001 -
Higher Secondary Education (10th) - Science
Kendriya Vidyalaya Tagore Garden
04.2001 -
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