Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Disclaimer
Timeline
Generic

Ritika

Bangalore

Summary

German language expert with Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

2
2
years of professional experience

Work History

Service Desk Analyst - German

HCL Tech
05.2023 - Current
  • Service Desk.
  • Exceptional customer service skills.
  • Desktop Troubleshooting.
  • L1 Troubleshooting.
  • Demonstrates sense of urgency, takes initiative, sense of ownership of work, good teammate, constant desire to improve, positive demeanor, and willing to learn and experience a new environment.
  • Experience supporting Windows (10 and 11) remotely.
  • Experience in using ticketing tool like servicenow , jira tool, active directory and Azure.
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution

Analyst German Language

AXA Business
04.2022 - 05.2023
  • Good communication skills to coordinate between business client.
  • Strong results-orientation and time management
  • True team player who is comfortable working in a global team
  • Ability to establish relationships with client quickly in order to collaborate on use cases
  • Comfortable working in a multidisciplinary team within a fast-paced environment

Education

MCA -

Jaipur national university (Distance)

BCA -

Vaishali Institute of Business and Rural Management

Advance Diploma in German language B2.2 -

Mumbai university
03.2022

Skills

  • Technical Support
  • Customer Service Expert
  • Client Relations
  • Remote Technical Support
  • Client Relationship Management
  • Documentation
  • User Training
  • Customer Service
  • Technical Troubleshooting
  • Help Desk Support
  • Incident Management
  • Desktop Support

Languages

German
Hindi
English
Bhojpuri

Personal Information

  • Father's Name: Anil Kumar verma
  • Date of Birth: 07/23/1992
  • Gender: Female
  • Nationality: Indian
  • Marital Status: Married

Disclaimer

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear there responsible for the correctness of the above-mentioned particulars. 07/13/2021 Bangalore

Timeline

Service Desk Analyst - German

HCL Tech
05.2023 - Current

Analyst German Language

AXA Business
04.2022 - 05.2023

MCA -

Jaipur national university (Distance)

BCA -

Vaishali Institute of Business and Rural Management

Advance Diploma in German language B2.2 -

Mumbai university

Similar Profiles

CREATE PROFILE
Ritika