Summary
Overview
Work History
Education
Skills
Leadership Experience
Accomplishments
Timeline
Generic

Ritika Sahotra

Summary

Innovative Head of Product Management with proven ability to enhance productivity and efficiently spearhead project completions. Specialize in strategic planning, market analysis, and user experience optimization. Excel in leadership, communication, and problem-solving to drive team success and product excellence.

Overview

14
14
years of professional experience

Work History

Director of Product Management

Comviva Technologies
Nairobi
07.2024 - Current
  • Spearheading Mobiquity Pay operations in Kenya, driving 25% YoY growth in mobile money transactions and expanding customer adoption across leading banks, wallets, and telcos.
  • Defined product vision and roadmap tailored for Kenyan fintech ecosystem, ensuring compliance with regulatory guidelines while enhancing user experience.
  • Partnered with cross-functional teams (engineering, design, sales) to launch new payment features that improved transaction success rates by 18%.
  • Delivered measurable impact, enabling clients to achieve 12% increase in net profits and strengthening Comviva’s market position in East Africa.

Head of Product

Capri global
Gurgaon
10.2021 - 07.2024
  • Developed and communicated a clear product strategy aligned with company goals.
  • Oversaw platform optimization initiatives to enhance user experience and performance.
  • Collaborated with marketing, customer success, and sales for insights and alignment.
  • Conducted market analysis to identify growth opportunities and refine product offerings.
  • Championed user-centric design principles to deliver intuitive client experiences.
  • Maintained awareness of industry trends and competitor products for strategic enhancements.
  • Communicated product strategy and performance metrics to stakeholders effectively.
  • Ensured compliance with regulatory requirements through collaboration with legal teams.

Sr. Product Manager

FIS (Worldpay)
London
02.2020 - 08.2021
  • Developing Product Process, handled complete Product Lifecycle Management, Strategically Designing the process, Designing Roadmaps; Working with PO's on assigning them with Set of Features to be developed in Program Increment (PI).
  • Implemented Agile Environment, Driven Product Ideapreneurship, Prioritized Delivery as per the Business Value, Worked with Various Stakeholders to deliver to create the Requirement, Established Business Results in Product Ecosystem, Negotiating with Marketing Partnership and Engineering Teams.

Product Manager

British Telecom
London
04.2019 - 11.2019
  • Accountable for the design and implementation of changes to the operational service surround of new portfolio developments in specified portfolio areas. These portfolio developments will help BTGS create the most commercially successful portfolio of networked IT services and support them in terms of market leadership, revenue and profit growth, cost reduction and customer experience.

Product Design Lead

SITA (Team lease)
Brussels
08.2017 - 04.2019
  • Working on the design and continuous service improvement of the Product Delivery. Working closely with the Product Design Team overseas to provide best practices to make the delivery smooth and time effective. Worked Closely on IoT end to End delivery process. IoT based products process documentation.

Consultant

HCL TECHNOLOGIES LTD.
Frankfurt
11.2012 - 04.2018
  • Process Improvement, Continuous Service Improvement, Automation, CMDB Process Audits, Configuration Management, Data/Business Analysis.
  • Established and executed strategic and tactical plan for a full-scale implementation of the ITIL / ITSM framework using industry standard ITSM tools across organization.
  • Automated the Processes in CMDB. Given presentation of all the ITIL Processes to the client.

Technical Support Engineer

IBM Global Process Services
City
04.2011 - 09.2012
  • Working on Support Incidents for Greenlight Project based in USA Provisioning handoff from Incident to Change, Problem and Configuration Management.
  • Coordinating with Global Customers and third parties to get the things done at the right time. Attending review meetings with client.

Education

Bachelor's - computer application

Punjab Technical University
Jalandhar, Punjab

MBA - Marketing

Vinayaka Mission
Chennai, Tamil Nadu

Skills

  • Partner relationships
  • Cross-functional collaboration
  • Agile methodologies
  • Market analysis
  • Leadership skills
  • Product positioning
  • Product launches
  • Go-to-market strategies
  • Product strategy

Leadership Experience

Product Design Lead, SITA (Team lease), Brussels, Brussels-Capital Region, Worked on the design and continuous service improvement of Product Delivery.

Accomplishments

  • Spot Award, Capri Global (Amsterdam, Netherlands)
  • Client Excellence Recognition (Comviva, Kenya)

Timeline

Director of Product Management

Comviva Technologies
07.2024 - Current

Head of Product

Capri global
10.2021 - 07.2024

Sr. Product Manager

FIS (Worldpay)
02.2020 - 08.2021

Product Manager

British Telecom
04.2019 - 11.2019

Product Design Lead

SITA (Team lease)
08.2017 - 04.2019

Consultant

HCL TECHNOLOGIES LTD.
11.2012 - 04.2018

Technical Support Engineer

IBM Global Process Services
04.2011 - 09.2012

Bachelor's - computer application

Punjab Technical University

MBA - Marketing

Vinayaka Mission

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Ritika Sahotra