Ritika Dadwal
Customer Success & Product Specialist @ LocoBuzz | Ex- Naukri.com|Ex- Times Internet
Summary
A customer success professional with 8+ years of experience in client relationship management, product adoption, and retention strategies. Skilled in driving customer satisfaction, reducing churn, and optimizing workflows through data-driven insights. Adept at collaborating with cross-functional teams, resolving challenges proactively, and enhancing customer engagement. Passionate about delivering impactful solutions and fostering long-term business relationships.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work History
Customer Success Specialist
Locobuzz Solutions Pvt. Ltd.
07.2023 - Current
- Assessing client requirements, analyzing business challenges, and designing tailored solutions to meet those needs
- Providing expert advice, assisting with solution implementation, and ensuring that systems are optimized and integrated effectively
- Working closely with sales teams to provide technical support during the sales process, and help with product demonstrations and presentations
- Offering ongoing support, training to ensure customer satisfaction, and fostering long-term relationships with clients
- Managing client data on Jira, Salesforce and integrating it in house SAAS based platform Locobuzz
Customer Success Manager
Infoedge India Ltd.
05.2018 - 07.2023
- Managing 500+ accounts and working closely with multiple Account Directors / CHRO / Recruiters to provide strategic product implementation, consultation, recommendation & ensuring their success using Naukri products
- Coaching and mentoring new team members, sales partners and working in liaison with Product Development team for new feature development
- Driving customer value to customers, with primary focus to drive adoption for Naukri' s Cloud Products, growth, meet renewals & mitigating churn
- Successfully collaborate with Sales & other cross functional partners to create scaled engagement plans and drive adoption, to deliver business impact
Lead, Project Delivery
TBS, Times Internet
07.2017 - 05.2018
- Ensure the expectations are met with deliverables provided by the client
- Quality check of mailers and SMS content on daily basics along with hands-on experience on Times Jobs product
- Working on retention of clients through service delivery medium of times Business Solutions
- Management of delivery process using excel & backend support system
- Hosting webinars for clients, launching contests, hackathons, skill testes for various languages
- Defining solution approach to enhance business quality & growth of the product
Education
M. Tech - CS-IS
Jaypee Institute of Information Technology
Noida 08.2015 - 05.2017
B. Tech - IT
B.S Anangpuria Institute of Technology And Management
NCR 08.2009 - 07.2013
12th - CBSE
D.A.V Public School
Delhi 04.2008 - 03.2009
10th - CBSE
D.A.V Public School
Delhi 03.2006 - 04.2007
Skills
- Client and Stakeholder Management
- Product Knowledge & Customer Training
- Key Account Management
- Problem-Solving & Proactive Support
- Data Analysis & Performance Tracking
- Customer Retention & Renewals
- Account Management & Upselling
CRM & Customer Success Tools (Salesforce, Microsoft dynamic 365, Freshdesk, Zendesk, JIRA)
Recognition And Excellence
- Employee of the Month Award, 09/01/24, for exhibiting versatility and high quality output in streamlining project delivery workstream
- Employee of the Month, 09/01/23, for highest ever survey responses in the history of our executive client survey
- Star of the Quarter, 2018
Personal Information
- Age: 33
- Gender: Female
- Nationality: Indian
Timeline
Customer Success Specialist
Locobuzz Solutions Pvt. Ltd.
07.2023 - Current
Customer Success Manager
Infoedge India Ltd.
05.2018 - 07.2023
Lead, Project Delivery
TBS, Times Internet
07.2017 - 05.2018
M. Tech - CS-IS
Jaypee Institute of Information Technology
08.2015 - 05.2017
B. Tech - IT
B.S Anangpuria Institute of Technology And Management
08.2009 - 07.2013
12th - CBSE
D.A.V Public School
04.2008 - 03.2009
10th - CBSE
D.A.V Public School
03.2006 - 04.2007
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