RITIKA GOUR
Didwana
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Customer Service Executive
Indigo Airlines
Jaipur
01.2025 - 01.2026
- As a Customer Service Executive at Indigo Airlines, I was responsible for ensuring a smooth travel experience for passengers.
- Handled check-in and boarding processes, addressed queries, and resolved issues.
- This role helped me develop strong communication skills, adaptability, and a customer-centric approach.
- Indigo Airlines is a leading airline in India, known for its low-cost travel and customer service.
Education
BECHLER OF ARTS (BA) -
MDS UNIVERSITY
Didwana, India 03.2021 - 03.2024
Skills
- Leadership
- Team work
- Good communication
- Flexibility
- Positive attitude
Certification
Customer Service Training, Indigo Airlines Customer Service Department, Gurgaon, Haryana, 000, Interglobe Aviation Industry (Indigo)
Languages
- English
- Hindi
- English
Timeline
Customer Service Executive
Indigo Airlines
01.2025 - 01.2026
BECHLER OF ARTS (BA) -
MDS UNIVERSITY
03.2021 - 03.2024