Ritika Khandelwal
Gurugram
Summary
Experienced Senior Product Manager with 14 years in product management and business analysis. Specializes in leveraging generative AI and machine learning to enhance security and compliance solutions. Demonstrated success in leading cross-functional teams and managing product lifecycles for significant market impact. Certified in SAFe with a strong foundation in Agile methodologies and data analytics, aiming to drive innovation and business growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Product Manager
Concentrix India
Gurugram
05.2022 - 06.2024
- Led the product vision for SecureCX, focusing on advanced security solutions for remote work environments, including PII detection and behavior analysis to enhance overall security measures.
- Spearheaded generative AI initiatives to detect Personally Identifiable Information (PII) and analyze user behavior patterns, significantly improving compliance and risk management.
- Managed a 6-12 month product backlog, ensuring alignment with business goals and customer needs.
- Achieved SAFe Product Owner/Product Manager (6.0) certification, enhancing Agile practices within the team.
Product Manager
Concentrix India
Gurugram
05.2021 - 04.2022
- Oversaw the SecureCX product, enhancing real-time monitoring and compliance for remote employees.
- Conducted market research to align product strategy with evolving market needs.
- Collaborated with cross-functional teams to deliver scalable solutions that met customer expectations.
Senior Business Analyst
Concentrix India
Gurugram
09.2020 - 04.2021
- Led requirement management and documentation for the Fraud Management System (FMS), ensuring clarity and alignment with business goals.
- Identified and implemented product enhancements that improved the system's effectiveness in tracking and alerting suspicious activities.
PMO & Sr. Business Analyst
Fareportal India Pvt. Ltd.
Gurugram
02.2015 - 02.2019
- Managed the Price Optimization project for Cheapoair.com, delivering $100,000/day in revenue increase.
- Led a cross-functional team of 40 members, successfully completing the project ahead of schedule.
- Developed a Central Data Platform within the Finance Department, enhancing performance tracking and decision-making.
Business Consultant
CSC Technology
Singapore
05.2013 - 01.2014
- Analyzed and documented technical requirements for SCB Life's insurance systems, ensuring alignment with business needs.
- Played a key role in the deployment of major platform changes, data migrations, and system upgrades.
Business Analyst
HSBC Software Development (GLT India)
Pune
04.2012 - 04.2013
- Contributed to the enhancement of HSBC UK's online payments system, including the integration of critical security features.
- Participated in Agile development processes, ensuring all deliverables met specified requirements.
Application Consultant & Business Analyst
Computer Science Corporation (CSC)
Pune
08.2008 - 03.2012
- Managed business requirements for multiple international hubs, ensuring project alignment with business objectives.
- Supported User Acceptance Testing (UAT), ensuring timely resolution of issues before deployment.
Education
Post Graduate Program in Business Analytics And Business Intelligence (PGP-BABI) - Business Intelligence
Great Lakes Institute of Management
Gurugram03-2020
Bachelor of Technology - Computer Science
S.G.S.I.T.S Indore, Rajiv Gandhi University
Indore03-2008
Skills
- Generative AI & Machine Learning
- Predictive Analysis
- Product Management
- Project Management
- Agile Methodologies (SAFe, SCRUM)
- Security & Compliance (AML, Fraud Management)
- Software Development Lifecycle (SDLC) Management
- Data Analytics & Business Intelligence
- Stakeholder Management
- Requirement Gathering & Documentation
- Project Leadership & Team Mentorship
- Vision Development
- Market Research & Competitive Analysis
- Strategic Planning
Certification
- SAFe Product Owner/Product Manager (6.0) - 2024
- LOMA 280/290 - 2010 | 95%
Timeline
Senior Product Manager
Concentrix India
05.2022 - 06.2024
Product Manager
Concentrix India
05.2021 - 04.2022
Senior Business Analyst
Concentrix India
09.2020 - 04.2021
PMO & Sr. Business Analyst
Fareportal India Pvt. Ltd.
02.2015 - 02.2019
Business Consultant
CSC Technology
05.2013 - 01.2014
Business Analyst
HSBC Software Development (GLT India)
04.2012 - 04.2013
Application Consultant & Business Analyst
Computer Science Corporation (CSC)
08.2008 - 03.2012
Post Graduate Program in Business Analytics And Business Intelligence (PGP-BABI) - Business Intelligence
Great Lakes Institute of Management
Bachelor of Technology - Computer Science
S.G.S.I.T.S Indore, Rajiv Gandhi University
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