Ritika Malik
New Delhi
Summary
To effectively contribute to the growth and development of the organization, and to work in an environment where I can creatively employ the insights of communication that I have acquired through my experience. Results-driven professional with strong leadership and client servicing skills. Proven ability to develop strategies that enhance customer satisfaction and foster long-term relationships.
Overview
18
18
years of professional experience
Work History
Asst. Manager
StudyIn
New Delhi
12.2023 - 12.2025
- Formulating weekly and monthly strategies to achieve the target.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Sr. Counsellor
IDP
New Delhi
02.2022 - 12.2023
- Hand holding of the student from the very first thought of overseas education till the visa. The complete student journey is around 6 months from counselling to application, offer chasing, scholarships & then the visa assistance.
- Formulating weekly and monthly strategies to achieve the target.
- As a counsellor I have catered the students from the top set of universities such as LBS, Imperial & LSE.
- Working on the pipeline closely to generate more referrals & assisting the students with complete information about the destination & the university.
Leverage Edu
New Delhi
07.2020 - 02.2022
- Handling a team of 5 members, our main goal as a team revolves around giving students comprehensive advice on career, courses and jobs that enable them to make a proper and informed choice and understand what they can do after they are done with school/colleges.
- Keeping the flow of post service strategies maintained.
- Maintaining a hands on quality of service via regular feedbacks
Founder
The Perfect Piece, Handmade.vintage.vintage
New Delhi
03.2018 - 12.2020
- Developed unique handmade products using various crafting techniques.
- Managed inventory and sourced vintage materials for production needs.
- Created engaging marketing content for social media platforms and online presence.
Asst. Manager
Eenadu (ETV)
New Delhi
06.2016 - 10.2017
- Brands: Events & Activations
- Clients: HP, Dabur, Hero Motorcycle, GSK, UCB, SunPharma, Ad Sales & Brand Solutions.
- Job responsibility was to do on ground activations which will be conducted in multicity’s across Hyderabad.
- This will also include newspaper branding deals.
Manager
Network 18
Noida
06.2013 - 07.2014
- Better Interior Magazine space selling.
- Client Servicing & Brand Activations PAN India.
- Along with the space selling we use to make bundle deals which use to include on ground and digital events.
Asst. Manager
India Today
Delhi
09.2011 - 05.2013
- Design Today Magazine
- Good housekeeping & Cosmopolitan magazine
- Client Servicing & Brand Activations PAN India.
- Along with the space selling we make bundle deals which use to include on ground and digital events.
Asst. Manager
Percept D Mark
New Delhi
09.2009 - 09.2011
- Brands: Wrigley, Canon, Idea, Kingfisher Airlines, L’Oréal, Dabur.
- Activities: Road shows, School Contact Program, Radio Campaigns, Advertising Campaigns, New Product Launches.
- Visualization of event sets, brand communication (BTL), promo plans, themes, and concepts.
- Handling a team of eight co-workers to achieve annual targets, subject to review every quarter.
Account Executive
JWT, RMG Connect
Gurgaon
03.2008 - 08.2009
- Implementing communication plans to ensure awareness of new product launches.
- Successful planning and implementation of Corporate Campaign for Lambency Chandan Sparsh & MTS.
- Market Research, Strategy planning, Communication development, Brand projection, Brand Analysis for various projects.
Education
Diploma of Higher Education - mass communication
Jesus and Mary College, Delhi University
DelhiSkills
- Problem solving
- Leadership
- Client servicing
- Brand Management
- Budgeting
- Concept Development
- British Council – UK Certified Counsellor
- Marketing and Business Development
- Customer relationship management
- Excellent communication
Personal Information
- Date of Birth: 08/05/87
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Timeline
Asst. Manager
StudyIn
12.2023 - 12.2025
Sr. Counsellor
IDP
02.2022 - 12.2023
Leverage Edu
07.2020 - 02.2022
Founder
The Perfect Piece, Handmade.vintage.vintage
03.2018 - 12.2020
Asst. Manager
Eenadu (ETV)
06.2016 - 10.2017
Manager
Network 18
06.2013 - 07.2014
Asst. Manager
India Today
09.2011 - 05.2013
Asst. Manager
Percept D Mark
09.2009 - 09.2011
Account Executive
JWT, RMG Connect
03.2008 - 08.2009
Diploma of Higher Education - mass communication
Jesus and Mary College, Delhi University