Ritika Nagpal
New Delhi
Summary
Seeking next level assignments in BPO, KPO, Captive, Accounts industry where my knowledge, experience and skills can significantly impact corporate growth and productivity.
Overview
8
8
years of professional experience
Work History
Senior German Associate
Siemens Technology and Services Private Limited
04.2021 - Current
- Post different type of payments regular which customer has paid
- Supported management team to facilitate task completion and meet performance goals.
- Provided customer service support for inquiries, complaints, and returns.
German Language Expert
Callsmaster Services LLP
11.2018 - 03.2021
- Provided technical assistance to customers through phone, email and chat support.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Provided training and guidance to junior staff members as needed.
- Resolved record-breaking backlog of support tickets following major system malfunction.
German Quality Analyst
Echosoft Infocomm Pvt Ltd.
03.2017 - 07.2018
- Communicate effectively via email or telephone with the customer
- Provides customers support Printer,Email,Router etc
- Provided basic instruction to customers regarding the use of specific software programs or applications.
- Diagnosed and troubleshot computer problems for customers by using remote access tools.
German Language Expert
Sapean Technology Pvt. Ltd.
04.2016 - 03.2017
- Monitored ticketing system for incoming requests from customers requiring assistance with their products or services.
- Assisted customers with troubleshooting network connectivity issues on their computers or other devices.
- Maintained knowledge base articles to help customers resolve common issues quickly without having to contact technical support personnel.
Education
Bachelor of Commerce - Commerce
S.K.V
07-2014
Skills
- Excellent interpersonal skills
- Ability to work as a part of team, Dynamic, Punctual, train people and can explore
- Quality focused
- Ready to stretch in process requirement
- Proactive approach
- Quick Learner
Personal Qualifications
- B.Com., D.U. School Of Open learning, Delhi University, 2014
- 12th, S.K. V, CBSE, 2011
- 10th, S.K. V, CBSE, 2009
- German Diploma, Max Mueller Bhawan, B2 level, 2015
Training
- Corporate Etiquette
- Customer Centricity
Languages
Hindi
First Language
English
Advanced (C1)
C1
German
Upper Intermediate (B2)
B2
Punjabi
Upper Intermediate (B2)
B2
Timeline
Senior German Associate
Siemens Technology and Services Private Limited
04.2021 - Current
German Language Expert
Callsmaster Services LLP
11.2018 - 03.2021
German Quality Analyst
Echosoft Infocomm Pvt Ltd.
03.2017 - 07.2018
German Language Expert
Sapean Technology Pvt. Ltd.
04.2016 - 03.2017
Bachelor of Commerce - Commerce
S.K.V
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