Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ritika Pandey

Gurgaon

Summary

AI & Data Science professional with 5+ years’ experience designing, deploying, and scaling intelligent systems. Expertise in agentic AI, LLM/RAG pipelines, data engineering for single-source-of-truth builds, SQL lineage, LangChain/LangGraph, and workflow orchestration (Airflow). Proven ability to deliver business impact through predictive modeling, marketing analytics, and compliance-focused data solutions. Strong stakeholder communication and cross-functional leadership.

Overview

10
10
years of professional experience

Work History

Manager – Data Science & AI

EXL Service
12.2021 - Current
  • Lead design and delivery of AI/ML and data engineering initiatives, with a focus on scalable enterprise solutions and enabling business teams through automation, single-source-of-truth data, and advanced analytics.
  • Key Achievements & Responsibilities:
  • Developed Agentic Lead Gen Platform, reducing lead cycle time from 10–15 days to under 5 minutes via vector-based filtering, prioritization, and MFA-enabled UI.
  • Built LLM-Powered Data Assistant using RAG + LangChain to convert natural language to SQL queries, with metadata-aware responses.
  • Created SQL Lineage Automation tooling to parse complex SQL scripts into source-target mappings and DFDs, enabling clear data flow visualization.
  • Led STTM-driven Data Nationalization initiative – engineered curated central tables, implemented rigorous data-quality checks and embedded audit fields for traceability Scheduled Airflow DAGs to materialize final production tables, enabling organization-wide analytics from a single source of truth.
  • Established Responsible AI practices and built predictive segmentation models improving campaign ROI by 12%.
  • Mentored junior data scientists, set up reusable code templates, peer-learning sprints, and review protocols.
  • Deployed and monitored production ML models using Docker, Kubernetes, and CI/CD pipelines.

Senior Data Analyst

One97 Communications (Paytm)
08.2020 - 01.2021
  • Developed CLM predictive models, boosting weekly revenue by 6%.
  • Designed analytics workflows to track user behavior, product engagement, and marketing performance.
  • Conducted A/B testing to validate feature performance and marketing strategies.

Data Analyst II

Nearby.com
10.2018 - 07.2020
  • Integrated Google Analytics data pipelines to support decision-making for product and marketing teams.
  • Developed NLP merchandising automation models, increasing monetization rates and customer retention by 4.8%.
  • Built customer segmentation and targeting models, improving campaign efficiency by 15%.
  • Automated dashboard creation for sales and marketing, reducing reporting time by 50%.
  • Optimized ETL pipelines, cutting data processing time by 30% and reducing infrastructure costs.

Data Analyst

CashKaro.com
04.2017 - 09.2018

Senior Lecturer (Chemistry)

FIITJEE
10.2015 - 03.2017

Education

Master of Science - Computer Science – AI & Machine Learning

Scaler Neovarsity (Woolf University)
01.2025

B.Tech - Computer Science & Engineering

JIIT Noida
01.2015

Skills

  • Agentic AI & LLMs
  • Data Engineering
  • SQL Lineage Automation
  • Workflow Orchestration (Airflow)
  • MLOps & Deployment (Docker, Kubernetes, CI/CD)
  • Predictive Modeling
  • Generative AI (LangChain, LangGraph, RAG)
  • Data Governance
  • Cross-functional Leadership
  • Project management
  • Model Monitoring
  • Statistical Analysis

Timeline

Manager – Data Science & AI

EXL Service
12.2021 - Current

Senior Data Analyst

One97 Communications (Paytm)
08.2020 - 01.2021

Data Analyst II

Nearby.com
10.2018 - 07.2020

Data Analyst

CashKaro.com
04.2017 - 09.2018

Senior Lecturer (Chemistry)

FIITJEE
10.2015 - 03.2017

B.Tech - Computer Science & Engineering

JIIT Noida

Master of Science - Computer Science – AI & Machine Learning

Scaler Neovarsity (Woolf University)

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Ritika Pandey