Ritika Payla

Recruitment Services

• Handled end-to-end recruitment activities across multiple verticals.
• Acted as the primary point of contact (POC) for candidates throughout the hiring process.
• Maintained strong client relationships through regular communication and status updates.
• Collaborated with internal teams and clients to understand hiring needs and define job roles.
• Utilized job portals and sourcing tools to identify and engage top talent.

• Company Overview: Talent Acquisition Services
• Screened candidates and scheduled interviews.
• Generated leads from various job portals and aligned with organizational requirements.
• Coordinated and participated in job fairs and recruitment events to promote company brand and opportunities.
• Utilized applicant tracking systems ‘ATS’ to streamline recruitment processes and maintain candidate data.
• Coordinated interviews between hiring managers and prospective employees.
• Collaborated with recruitment and HR professional to achieve hiring goals.
• Talent Acquisition Services

• Company Overview: Recruitment services focusing on talent acquisition.
• Managed end-to-end recruitment for clients such as Persistent Systems, T-Systems, and Smith & Nephew.
• Coordinated candidate screenings and interview schedules.
• Ensured effective client engagement and stakeholder management.
• Developed and posted job descriptions across various platforms to attract top talent.
• Trained and mentored newer recruiters in successful strategies for interviewing and qualifying candidates.
• Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
• Scheduled and confirmed interviews, managing calendars for multiple stakeholders.
• Researched job candidates that hiring manager planned to interview and compiled detailed reports regarding information.
• Coordinated with hiring managers to determine staffing needs, create job descriptions, and identify ideal candidate criteria.
• Recruitment services focusing on talent acquisition.

• Company Overview: Customer support for telecommunication services.
• Provided technical support for Verizon's Fiber Optics division.
• Trained in Verizon's sales operations, handling both voice and non-voice queries.
• Generated reports to track customer satisfaction levels.
• Performed troubleshooting on technical problems.
• Responded to customer inquiries via phone, email and chat.
• Customer support for telecommunication services.