Ritika Singh
Vadodara
Summary
Results-driven professional with expertise in optimizing operations, resolving service challenges, and driving growth. Skilled in team leadership, problem-solving, and time management to exceed business goals. Proactive in improving efficiency and delivering top-tier service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
HDFC BANK
09.2023 - 12.2024
- Managed a Classic Banking Portfolio
- Supervised welcome desk operations, delivering seamless customer service.
- Provide personalized banking solutions to customers, ensuring their financial goals and requirements are met.
- Achieve monthly and quarterly sales target through effective cross-selling and upselling strategies.
- Executed error-free documentation while adhering to regulatory requirements.
- Leveraged CRM tools and proprietary HDFC banking systems to oversee customer interactions.
Intern
Speed Roadways Pvt Ltd
07.2023 - 08.2023
- Directed client communications, addressed inquiries in a timely manner.
- Ensured thoroughness by creating and maintaining accurate delivery records.
- Updated shipment-related information in the transportation management system for accuracy in deliveries, routes, and inventories.
Intern
Blue Events Management Company
05.2022 - 07.2022
- Assisted in planning, organizing, and executing events, ensuring coordination and timely delivery.
- Collaborated with vendors, clients, and team members to manage event logistics.
- Enhanced marketing initiatives through social media promotion.
- Conducted in-depth research on potential clients through social media platforms to identify leads and business opportunities.
Social intern
Chhatra Sansad
04.2021 - 05.2021
- Effectively convinced individuals to contribute plasma donations amid the COVID-19 crisis through education.
- Managed social media accounts, creating content and strategies to increase online presence and followers.
Education
Bachelor’s Of Business Administration -
Navrachana University
Vadodara, Gujarat2023
HSC - CBSE Board
St. Xavier's High School
Vapi, Gujarat2020
SSC - CBSE Board
St. Xavier's high school
Vapi, Gujarat2018
Skills
- Good written and verbal communication skills
- Teamwork
- Adaptability to change
- Customer service
- Social Media Management
- Sales and Negotiation
- Microsoft Office Suite
- Copywriting
Languages
English
Hindi
Projects
- KHOJ WINTER SCHOOL Engaged with regular visits and discussion to understand financial and occupational status of informal workers.
- SOCIAL WORKER - HELPAGE INDIA Hosted a campaign aimed at enhancing awareness and raising funds for senior support program
Certification
- NISM CEIRTFICATE
- IRDA CERTIFICATE
Hobbies and Interests
- Volunteering
- Baking
- Art journaling
- Gardening
- Exploring unknown towns and cities
- Pottery
- Reading
Timeline
Assistant Manager
HDFC BANK
09.2023 - 12.2024
Intern
Speed Roadways Pvt Ltd
07.2023 - 08.2023
Intern
Blue Events Management Company
05.2022 - 07.2022
Social intern
Chhatra Sansad
04.2021 - 05.2021
Bachelor’s Of Business Administration -
Navrachana University
HSC - CBSE Board
St. Xavier's High School
SSC - CBSE Board
St. Xavier's high school
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