RITIKA NARANG
Assistant Manager
New Delhi
Summary
Results-driven Market Research Professional with a strong track record in project execution, operational optimization, and strategic client engagement. Adept at leading cross-functional teams to deliver high-quality insights and business solutions. Known for analytical thinking, problem-solving, and driving efficiency improvements that contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Mindforce Research
10.2022 - 03.2025
- Served as the principal client liaison, facilitating transparent communication and ensuring the seamless delivery of high-quality projects aligned with client expectations.
- Collaborated with internal teams including programming, data processing, sales, pre-sales, voice quality, and data quality teams.
- Worked across all research methodologies including online surveys, CATI, CAWI, FGD, and qualitative research.
- Managed cross-functional teams to ensure timely project completion within budgets.
- Developed project roadmaps, analyzed client requirements, and delivered customized research solutions.
- Mentored and trained team members, fostering a collaborative work environment.
- Identified process improvement opportunities to enhance operational efficiency.
Team Leader
Mindforce Research
06.2020 - 09.2022
- Led and motivated a team to achieve project goals, ensuring high performance and productivity.
- Allocated tasks based on team members' strengths and project requirements, optimizing workload distribution.
- Provided training, mentorship, and performance feedback to enhance team skills and development.
- Monitored team performance, conducted regular reviews, and implemented improvement plans as needed.
Senior Research Associate
Mindforce Research
04.2019 - 06.2020
- Managed end-to-end research deliverables, including conducting detailed field briefings to ensure alignment with client objectives.
- Prepared research questionnaires, developed discussion guides, and provided moderator briefings to ensure smooth execution of the research process.
- Moderated depth interviews and co-moderated focus groups to gather valuable insights, contributing to the overall success of the research project.
Research Associate
Mindforce Research
05.2018 - 03.2019
- Conducted surveys with senior executives (directors and above) across various industries, designing targeted questionnaires to gather actionable insights for strategic decision-making.
- Ensured smooth communication and high response rates, maintaining professionalism and confidentiality throughout the process.
- Analyzed and synthesized survey data to deliver clear, concise reports that informed and supported business strategies.
Management Trainee
Consultadd
06.2017 - 01.2018
- Interact with stakeholders to gather, document, and clarify business requirements, objectives, and goals to ensure a clear understanding of what needs to be achieved.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Serve as the liaison between business stakeholders (management, clients, etc.) and technical teams (developers, IT departments) to ensure that business needs are effectively translated into functional solutions.
Education
Bachelor of Science - Electrical And Electronics
Northern India Engineering College
Delhi 04.2001 -
Skills
- Market Research and Analysis
- Project Management
- Client Communication
- Team Leadership
- Excel Proficiency
- Operational Efficiency
- Data Interpretation
Accomplishments
- Recognized as a Quarterly Performer twice for consistently exceeding performance targets and contributing to team success.
- Awarded Best Individual Contributor in 2022 company-wide for outstanding performance, receiving a recognition prize of ₹2.5 Lakhs.
Timeline
Assistant Manager
Mindforce Research
10.2022 - 03.2025
Team Leader
Mindforce Research
06.2020 - 09.2022
Senior Research Associate
Mindforce Research
04.2019 - 06.2020
Research Associate
Mindforce Research
05.2018 - 03.2019
Management Trainee
Consultadd
06.2017 - 01.2018
Bachelor of Science - Electrical And Electronics
Northern India Engineering College
04.2001 -
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