Ritu
Lucknow
Summary
Driven ServiceNow Developer with over 2 years of experience in designing, developing, and implementing custom workflows and tailored solutions within the ServiceNow platform. Proficient in ITSM processes, scripting, system optimization, and streamlining service operations. Dedicated to leveraging expertise to deliver innovative and scalable ServiceNow solutions that empower organizations to achieve excellence in their IT operations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Software Developer
Rackspace Technology
Gurgaon
05.2022 - Current
- Designed and developed custom ServiceNow applications and modules tailored to organizational needs, including unique workflows, forms, and functionalities.
- Automated manual processes through scripting and workflow customizations, improving operational efficiency and user experience.
- Leveraged client-side scripting (using GlideForm, GlideAjax) for dynamic form behavior and validations, while utilizing server-side scripting (using GlideRecord, GlideSystem, etc.) for efficient data processing and backend operations.
- Provided end-to-end support for implementing asset management solutions within the ServiceNow platform to track hardware lifecycles.
- Developed reports and dashboards to provide actionable insights into system performance and user data.
- Designed user-friendly forms within the Service Catalog to enhance employee self-service capabilities.
- Set up event-based notifications triggered by specific conditions or workflows to streamline communication and ensure timely updates for stakeholders.
- Designed scheduled scripts to optimize platform performance and ensure data accuracy across modules.
Education
PGD - Software Development
IIITB
01-2021
B.Tech - IT
GGU
Bilaspur, Chhattisgarh01-2017
Skills
- ServiceNow Platform
- ITSM processes
- Client-side scripting
- Server-side scripting
- Workflow automation
- Service catalog management
Certification
- ServiceNow Certified System Administrator
- Xanadu Delta - ServiceNow Certified System Administrator
- Configure the CMDB Micro-Certification Simulator (Washington)
- Vancouver Delta - Certified System Administrator
Timeline
Software Developer
Rackspace Technology
05.2022 - Current
PGD - Software Development
IIITB
B.Tech - IT
GGU
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