Ritu Singh
Bengaluru
Summary
Dynamic Growth Strategist at HDFC Bank with expertise in data analysis and strategic planning. Successfully identified key metrics and industry trends, driving business growth and enhancing customer satisfaction. Recognized for exceptional stakeholder engagement and cross-functional collaboration, delivering impactful insights and innovative solutions that align with organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Growth Strategist
HDFC Bank
Bengaluru
01.2021 - Current
- Identified key metrics to measure the success of initiatives and campaigns.
- Researched emerging technologies that could be leveraged for competitive advantage.
- Gathered feedback from stakeholders and used it to inform strategic decisions.
- Designed and executed comprehensive market surveys to identify customer needs.
- Managed tracking and reporting of search-related activities to provide analyses to marketing executives.
- Utilized analytics tools to collect data on customer behavior patterns.
- Monitored progress against goals and adjusted plans as needed.
- Analyzed industry trends and identified opportunities for business growth.
- Led cross-functional teams in brainstorming sessions to develop innovative solutions.
- Conducted research on competitors and their marketing activities.
- Created presentations to showcase strategy results, insights, and recommendations.
- Recognized by management for providing exceptional customer service.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assistant Manager
Akshaya Patra Foundation
Bengaluru
06.2019 - 01.2021
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Assigned work and monitored performance of project personnel.
- Produced thorough, accurate and timely reports of project activities.
- Resolved customer inquiries and complaints requiring management-level escalation.
Relationship Manager
Edelweiss Financial Services
Bengaluru
07.2016 - 05.2019
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Communicated with stockholders or other investors to provide information or raise capital.
- Resolved client issues and complaints promptly, maintaining trust and loyalty.
- Participated in networking events and industry conferences to attract new clients.
- Maintained in-depth knowledge of market trends and competitor activities to advise clients effectively.
- Analyzed market trends and identified potential new customers through research activities.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Analyzed competitors and market trends to facilitate business growth.
Education
MBA - Marketing
Ramaiah Institute of Management Studies
Bengaluru06-2016
Bachelor of Science - Biotechnology
Garden City College
Bengaluru08-2013
Skills
- Data analysis
- Market research
- Strategic planning
- Customer feedback
- Cross-functional collaboration
- Problem solving
- Stakeholder engagement
- Presentation skills
- Trend analysis
Certification
- Throughout my career, I have consistently been a top performer in every organization I've been part of.
Affiliations
- Led teams and mentored team members
- Strategic decision-making: made informed decisions that drove business growth
Timeline
Growth Strategist
HDFC Bank
01.2021 - Current
Assistant Manager
Akshaya Patra Foundation
06.2019 - 01.2021
Relationship Manager
Edelweiss Financial Services
07.2016 - 05.2019
MBA - Marketing
Ramaiah Institute of Management Studies
Bachelor of Science - Biotechnology
Garden City College
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