Ritu Sonar
Pirangut
Summary
Highly skilled in managing network and computer systems, with proven background in troubleshooting, and maintaining IT infrastructure. Demonstrated success in implementing security measures to protect data and network access. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
System Administrator - Tata Consultancy Services
BJs Wholesale Club - Retail
10.2015 - Current
- Real-time System Monitoring and manage critical IT infrastructure and applications.
- Utilize monitoring tools like Autosys, Opsramp, Solarwind, Servicenow to identify and escalate issue effectively.
- Successfully performing monthly IPL's of the Mainframe and SAP downtime.
- Coordinate with cross-functional teams to address and resolve high-priority incidents promptly.
- Intermediate server monitoring and L1 troubleshooting.
- Experience in managing enterprise-level password and access vaults such as Thycotic and Coresite.
- Experience in handling bridge calls and email escalations for customer facing applications and perform basic troubleshoot and tracking according to SOP.
- Trained new team members on tools and protocols for efficient incident handling.
Education
Bachelor of Arts -
Maharani Kasiswari College
Kolkata07-2015
High School Diploma -
Kendriya Vidyalaya Hasimara
Alipurduar06-2011
GED -
Kendriya Vidyalaya Hasimara
Alipurduar06-2009
Skills
- Infrastructure monitoring
- Cisco router and switch security
- Application monitoring
- Active directory
- Network troubleshooting
- Time management
- Incident management
- Complex problem solving
Timeline
System Administrator - Tata Consultancy Services
BJs Wholesale Club - Retail
10.2015 - Current
Bachelor of Arts -
Maharani Kasiswari College
High School Diploma -
Kendriya Vidyalaya Hasimara
GED -
Kendriya Vidyalaya Hasimara