Monika Singh
RPA Developer
DL
Summary
Results-driven RPA Senior Developer with over 9 years of experience, including 7 years specializing in Blue Prism. Demonstrated success in delivering end-to-end automation solutions, including feasibility analysis, solution design (SDD/PDD), deployment, and ongoing production support. Proficient in automating complex workflows within the telecom, retail, and hospitality sectors across diverse environments such as web, legacy, and cloud. Committed to leveraging advanced automation techniques to enhance operational efficiency and drive business growth.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Tata Consultancy Services
Senior Developer
02.2022 - Current
Projects:
1. Royal Caribbean Group (RCG)
2. JLP-Waitrose
3. Petronas Digital.
Responsibilities :
- End-to-End Delivery: Led the automation of Account Payable processes (Hotels, Food & Beverage, Supply Chain) and retail operations
- Solution Architecture: Designed architecture diagrams and presented quality solutions to stakeholders for sign-off.
- Infrastructure: Managed Control Room server setups within AWS environments.
- Documentation: PDD, SDD, ODI, Handover documents, and Cost Estimation.
- Mentorship: Mentored colleagues through Blue Prism training and accreditation programs.
Ericsson India Global Services
RPA Developer
01.2017 - 01.2022
- Project: Internal Telecom Automation (Airtel Bharti)
- Multi-Vendor Integration: Automated complex telecom tools including Huawei U2020/U2000, Nokia NetAct, ZTE, and Cisco Prime.
- Technical Innovation: Developed custom Blue Prism objects/actions integrated with Python programs to handle legacy and web-based applications.
- Advanced Automation: Utilized Surface Automation to build robust solutions for unstable/dynamic applications on Chrome, Edge, and IE.
- Support & Maintenance: Provided critical production support and implemented change requirements via structured control processes.
Education
Bachelor of Technology - B.Tech
Dr. A.P.J. Abdul Kalam Technical University
01.2015
Skills
RPA Tools: Blue Prism
Surface Automation
Region Mode
Spy Modes
Infrastructure Setup (AWS)
Agile Methodologies
PDD
SDD
ODI
Handover documents
Cost Estimation
Accomplishments
Service & Commitment Award - 07-Feb-2025
Star of the Month Award - 14-Nov-2023
Technical Excellence Award - 16-Aug-2023
Certification
Starter Kit Domain Track Version-1.0
Timeline
Starter Kit Domain Track Version-1.0
03-2025
Delivery management - RiO: Foundation Version-1.0
11-2024
Process : ITIL Foundation Certification Version-1.0
09-2024
Tata Consultancy Services
Senior Developer
02.2022 - Current
Ericsson India Global Services
RPA Developer
01.2017 - 01.2022
Bachelor of Technology - B.Tech
Dr. A.P.J. Abdul Kalam Technical University
Technical Key Strengths
- Strategic Planning: Expert in identifying automatable processes and calculating robotic factor/ROI.
- Stakeholder Management: Experienced in conducting seminars to showcase RPA benefits over traditional automation.
- Quality Assurance: Proficient in Unit Testing, UAT, and code reviews to ensure best practices.
Trainings
AI and Data Analytics: PL-500 : Microsoft Power Automate RPA Developer vILT
SEP 2024
Wings 2 Hitchhiker-Wings 2 Hitch Hiker Awareness Session
JAN 2023