MS Office
SaifAli Fayyaz Mulla
Tata Consultancy Services | Senior Quality Analyst | UK Insurance(Life And Pensions)
Pune
Summary
Experienced UK Insurance Death Claims Specialist(Life and Pensions) successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 5+ years of experience and agile approach towards work.
Current role involves-
- Quality Checking for Death Claims.
- Training new associates.
- Identifying and Implementing Process Improvements.
- Providing Query Resolutions
- Providing Operational,Quality check and Query resolution support in cross trained areas.
- Conducting Weekly team meetings and getting acquainted about people/process challenge if any, and troubleshooting.
- Daily Quality and compliance reporting and publishing.
- Weekly Onshore Interactions with regards to BAU tasks and process calibration as and when required.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Tata Consultancy Services
Senior Quality Analyst-UK Insurance(Life and Pensions)
Pune
07.2017 - Current
- Achieved Lean Six Sigma Certification.
- Created and achieved process quality objectives and met process specifications.
- Fixed identified issues to improve workflows.
- Developed reports and reference materials for key stakeholders related to quality goals, progress and challenges.
- Managing Quality Performance for around 24 associates.
Kangralkar Associates
Customer Service Representative
Satara
04.2015 - 12.2015
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
- Communicated with clients to understand property needs and preferences.
- Educated clients looking to sell or buy on current market conditions, legal requirements, pricing and mortgages.
- Closed over 6 deals and increased overall revenue .
Education
Post Graduate Diploma in Business Administration - Operations
MIT School of Distance Education
Pune 09.2020 - Current
BBA - Business Management
Kolhapur University
Kolhapur,India 08.2014 - 04.2017
Skills
Quality assurance
Internal Quality Assurance Management
Key stakeholder relationship building
Training and Development
MS Office
People Management
Conflict resolution
Accomplishments
- Achieved Best Performer Award twice both in Ops and Quality respectively.
Software
Certification
Lean Six Sigma(LSS)-Green Belt
Interests
Writing, Travelling, Video editing, Sports
Timeline
Lean Six Sigma(LSS)-Green Belt
08-2021
Post Graduate Diploma in Business Administration - Operations
MIT School of Distance Education
09.2020 - Current
Tata Consultancy Services
Senior Quality Analyst-UK Insurance(Life and Pensions)
07.2017 - Current
Kangralkar Associates
Customer Service Representative
04.2015 - 12.2015
BBA - Business Management
Kolhapur University
08.2014 - 04.2017