Reading
Ritu Upadhyay
Adiminstrative Professional, Project Manager
Chandigarh
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 7+ years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Officer
Satluj Group of Schools
Panchkula
11.2015 - Current
- Prepared agendas and took notes at meetings to archive proceedings.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
- Created, prepared, and delivered reports to various departments.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Updated reports, managed accounts, and generated reports for company database.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Executed record filing system to improve document organization and management.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Scheduled office meetings and client appointments for staff teams.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed strategies to streamline and improve office procedures.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Managed department budgets and generated financial reports for management review.
Project Manager
Rumour Books India
Panchkula
10.2015 - Current
- Developed and initiated projects, managed costs, and monitored performance.
- Identified plans and resources required to meet project goals and objectives.
- Met project deadlines without sacrificing build quality or workplace safety.
- Planned, designed, and scheduled phases for large projects.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Negotiated and managed third-party contracts related to project deliverables.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Developed and implemented strategic project plans to meet business objectives.
- Prepared and submitted project invoices for review and approval.
- Drafted project reports to identify successful outcomes, insights and future recommendations.
- Maintained open communication by presenting regular updates on project status to customers.
- Coordinated material procurement and required services for projects within budget requirements.
- Reported regularly to managers on project budget, progress and technical problems.
- Monitored project progress, identified risks and took corrective action as needed.
- Analyzed project performance data to identify areas of improvement.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Developed and implemented project plans and budgets to ensure successful execution.
Education
Master of Commerce -
Panjab University
01.2015 - 04.2017
Bachelor of Commerce - undefined
Dev Samaj College for Women, Panjab University
01.2013 - 04.2015
Skills
Detail Orientedundefined
Accomplishments
- Achieved an exceptional 99% increase in customer satisfaction ratings through vigilant monitoring and swift resolution of concerns, resulting in heightened levels of customer trust and loyalty.
- Demonstrated a commitment to excellence by diligently documenting and resolving ongoing issues, bolstering the credibility of the company and driving substantial revenue growth.
- Consistently met and surpassed targets by efficiently completing projects with precision and accuracy, showcasing a strong track record of delivering successful outcomes.
- Received well-deserved recognition from clients, earning credits for outstanding work performance and contributions in acknowledgements, underscoring the impact and value brought to the organization.
Interests
Strength Training
Oraganising spaces
Sports
Strength Training, Reading Books & Creating creative spaces
Outside of work, you will often find me embracing new experiences, maintaining a disciplined fitness routine, and engaging in continuous learning. I also find solace in reading self-help books, nurturing my green thumb through gardening, and creating aesthetically pleasing spaces.
Timeline
Officer
Satluj Group of Schools
11.2015 - Current
Project Manager
Rumour Books India
10.2015 - Current
Master of Commerce -
Panjab University
01.2015 - 04.2017
Bachelor of Commerce - undefined
Dev Samaj College for Women, Panjab University
01.2013 - 04.2015
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