Rituparna Basu
Team Leader
Noida
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
4
4
Languages
Work History
Team lead (Collections)
Tata Consultancy Services
7 2021 - Current
- Relationship management through regular interaction with clients, understand perspective and suggest/implement strategies to exceed end customer satisfaction
- Communicate and interact with other functional arears of the company to ensure customer and operational requirements are addressed
- Monitor and evaluate deliverables for the project and implement performance improvement plans
- Recruitment, training and improvement strategies with HR, Training and Quality departments
- Create refund reports, reconciling requests with payments received
- Review daily unidentified remittances report and assist with payment clearing
- Perform customer accounts reconciliation
- Escalate accounts and take necessary actions for resolution, including legal steps
- Performance evaluations at team level
- Effective management of operation services including floor management, Transition Management and SLA compliance
- Prepare documentation/reports for agency meetings with Key Accounts Managers
- Respond to inquiries from customers or internal stakeholders regarding account reconciliations
- Develop and assess collection strategies to optimize the recovery of outstanding balances.
Pricing Associate & Billing Analyst
BT Eserv
04.2016 - 07.2021
- Working on different segments of O2C cycle like Billing, Order Management, Query Management
- Hands on experience in Global pricing for British telecom to call changes in any network using oracle-based application NCDB (national Charging data Base)
- Working on Numbering Management and call pricing under project banquet
- Primarily responsible for carrying out back-office contract functions in a timely and accurate manner which includes activities related to Inventory Management
- Responsible for carrying out the processes which includes commercial functions like billing and operational functions like project managing service requests in a timely manner while achieving required quality parameters – meeting the SLA targets
- Handle back-office processing tasks including reconciliations, commercial management and transaction processing in an efficient and accurate fashion for GCB customers to avoid direct impact on cash flow
- Actively interacting with Business users, Customers, Clients regarding the requirements, issues faced by them and providing them proper solution
- Generate and analyze AR aging reports, prioritizing customer accounts based on collections strategies
- Prepare and dispatch statements of accounts, collections notices, and dunning letters to customers via email
- Contact customers for payment through phone and email, adhering to collections strategy
- Escalate accounts within the customer's organization and internally as per collection strategy
- Take necessary actions, including legal steps, to expedite resolution
- Gather necessary information and prepare documents for settlement cases
- Approve installment and settlement plans within the scope of authority
- Track and follow up on customer payment promises related to settlements
- Manage bad debt write-offs, including forecasting, approval, and reconciliation
- Initiate refund requests for credit balances upon customer request.
Education
10th -
St. Joseph’s Convent School
12th - undefined
Darrang College
Graduation (B Com - Hons) - undefined
Tezpur College, Guwahati University
Post-Graduation: Graduate in General laws (L.lb) - undefined
Sarsuna Law College, Vidyasagar University
Skills
MS-office- Excel, Word, Power-point, Power BI
Oracle based tools- NCDB, Siebel, Expedio, Igenesis, Classic, CIF, RSQE, IPMS
Team management
Stake holder Management
Process training and continuous improvement
Documentation And Reporting
Active Listening
Problem-solving aptitude
Data Analysis
Team Supervision
Quality Improvement
Organizational Skills
Coaching and Mentoring
Operations Management
Leading Team Meetings
Performance Evaluations
Performance Improvement
Continuous Improvement
Process Analysis
Giving Constructive Feedback
Personal Interests
- Cooking
- Listening to Music
- Exploring new places
- Reading
Personal Information
- Date of Birth: 05/03/1991
- Marital Status: Married
Awards
- Awarded “Best Employee” for the year 2018 under Project-Cyclone
- Awarded “Xcelerate Warrior” By the VP of TCS
- On the Spot Award” for highest number of trainings conducted with candidates passing with 100% turnout
- Received “Continuous Feedback Culture Builder Certificate”, making Continuous Feedback a way of life for the team and being a role model to the colleagues
Timeline
Pricing Associate & Billing Analyst
BT Eserv
04.2016 - 07.2021
Team lead (Collections)
Tata Consultancy Services
7 2021 - Current
10th -
St. Joseph’s Convent School
12th - undefined
Darrang College
Graduation (B Com - Hons) - undefined
Tezpur College, Guwahati University
Post-Graduation: Graduate in General laws (L.lb) - undefined
Sarsuna Law College, Vidyasagar University