RITUPARNA KAR
KOLKATA
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
7
7
years of professional experience
Work History
Manager (After Sales & Spares)
Pascal Switchcare India Pvt. Ltd.
KOLKATA
08.2017 - Current
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Created monthly reports for senior management summarizing operational performance metrics.
Education
Master of Technology - Instrumentation & Electronics Engineering
Jadavpur University
Kolkata, West Bengal01-2011
Bachelor of Technology - Electrical Engineering
Siliguri Institute of Technology
Siliguri, West Bengal01-2008
Higher Secondary Exam - Science Stream
Basanta Kumari Balika Vidyapith
Chakdaha, West Bengal01-2004
Madhyamik (Secondary) Examination - Science
Basanta Kumari Balika Vidyapith
Chakdaha, West Bengal01-2002
Skills
- Marketing
- Customer relationship management (CRM)
- Vendor management
- Time management
- Decision-making
- Performance management
- Revenue management
- Verbal and written communication
- Task delegation
- Contract management
- Inventory management
Languages
Bengali
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1
Timeline
Manager (After Sales & Spares)
Pascal Switchcare India Pvt. Ltd.
08.2017 - Current
Master of Technology - Instrumentation & Electronics Engineering
Jadavpur University
Bachelor of Technology - Electrical Engineering
Siliguri Institute of Technology
Higher Secondary Exam - Science Stream
Basanta Kumari Balika Vidyapith
Madhyamik (Secondary) Examination - Science
Basanta Kumari Balika Vidyapith
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