Ritwika Singh
Kolkata
Summary
As a Learning & Development professional with a strong foundation in data analysis, root cause analysis, and problem-solving, I bring a unique set of analytical skills to the table. Building on my educational background and a keen interest in Economics Research, I am eager to apply my expertise to new challenges within the research domain. Currently, I am focused on enhancing my technical abilities, particularly in statistical programming languages, to further strengthen my research capabilities. I am continuously expanding my knowledge in both advanced analytical techniques and economic research areas, positioning myself to make meaningful contributions to the field.
Overview
4
4
years of professional experience
Work History
Senior Associate
Capgemini
07.2023 - Current
L&D Programs
- Project Governance
- Reporting
- Requirement Analysis
- Query management
LMS
- Platform monitoring
- SQL Reporting & Analysis
- Extracting and managing various data like (user completions report, course reports, feedback report, regional reports, quality reports)
- Monitored and managed various Admin accesses
- Managed 100 ticket issues per month on average
- Root Cause Analysis on critical issues
- Scorm upload
- Certificate upload
- Worked in cross-functional environment with IT and Vendor team
- Conducted UAT
- Worked on Integration with LXP
- Worked on Data Migration
Associate
Amazon
05.2021 - 07.2023
Supply Chain Management
- Service Delivery Coordinator
- Stakeholder management
- Vendor management
- SLA management
- Effective Issue Resolutions
- Reverse logistics
- Project challenges and risk analysis.
- Root Cause Analysis
- Escalation Management
- Training & Upskilling responsibilities
Education
Master of Science - Economics
Calcutta University
10-2020
Bachelor of Science - Economics
Scottish Church College (Calcutta University)
07-2018
High School Diploma -
La Martiniere For Girls
06-2015
Skills
Excel Functions (Vlookup) Pivot Tables and Charts
Other Microsoft Office Applications
Basic SQL Query Writing
Basic R & Python
Data Migration
Trend Analysis and Reporting
Critical Thinking and Analytical Skills
Requirement Gathering
Root Cause Analysis
Process Improvement
Data Presentation to Stakeholders
Deadline driven Environments
Multi tasking and Prioritization Skills
Personal Information
Timeline
Senior Associate
Capgemini
07.2023 - Current
Associate
Amazon
05.2021 - 07.2023
Bachelor of Science - Economics
Scottish Church College (Calcutta University)
High School Diploma -
La Martiniere For Girls
Master of Science - Economics
Calcutta University
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