Riya Bhatia
Delhi
Summary
Driven Customer Relation executive with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.
Overview
1
1
year of professional experience
Work History
Customer Service Executive
Lenskart PVT LTD
11.2022 - 08.2023
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Handled CEO & Social Media escalations.
- Coached and mentored junior team members, contributing to their professional growth and development.
- Monitored key performance indicators to ensure continuous improvement in service quality.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Relations Executive
Infotech PVT LTD
02.2022 - 05.2022
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Partnered with sales teams to provide critical insights into customer needs that led to increased upselling opportunities and further revenue generation.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Outperformed my targets and numbers leading to great incentives.
Education
Certified management accountant aspirant - Business Management
Institute of Management Accountant - US
01.2026
GARDUATION IN BCOM -
Indhira Gandhi University
01.2023
Skills
- Analytical Mind
- Customer Relationship Management
- Problem-solving abilities
- Staff education and training
- Employee Coaching
- Lead Generation
Contact Profile
8767772546, rb2512002@gmail.com, Delhi
Languages
English
Korean
Hindi
Professional
Lenskart PVT LTD 2022 - 2023
Cover Letter
Dear Employer,
I am writing to express my strong interest in the Referred Job position, as advertised. With a Bachelor's degree in Commerce and a passion for striving in management accountancy, I am eager to contribute my skills and enthusiasm to your dynamic team.
I have contributed my 1 & a half year gaining skills required for the given role with exceptional performance. During my Job at Infotech, I had the opportunity to learn about the International business & how to perfectly present the brand to the consumers and Convincing skills. The second job at Lenskart, helped me in a the Management side, where I was associated with escalated tickets or cases of the customer support Team, which in fact enhanced my Judgements and Problem solving skills. This experience not only enhanced my communication internationally but also fostered my ability to collaborate effectively within a team-oriented environment.
Enclosed is my resume, which provides further details about my education, experiences, and skills. I would welcome the opportunity to discuss how my background aligns with the needs of Company in more detail.
Thank you for considering my application. I am enthusiastic about the possibility of contributing to the Company and am eager to further discuss how my skills and experiences make me a strong fit for the Job position. I look forward to the opportunity for an interview.
Sincerely,
Riya.
Personal Information
Title: GRADUATE
Additional Information
I'm Multilingual person, who can speak in English, Hindi, Marathi, Korean.
Timeline
Customer Service Executive
Lenskart PVT LTD
11.2022 - 08.2023
Customer Relations Executive
Infotech PVT LTD
02.2022 - 05.2022
Certified management accountant aspirant - Business Management
Institute of Management Accountant - US
GARDUATION IN BCOM -
Indhira Gandhi University
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