Riya Garai
Kolkata
Summary
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Adept in general accounting and finance transactions. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team.
Overview
12
12
years of professional experience
Work History
Area Sales Manager
Schneider Electric
Kolkata
05.2022 - Current
- Planned, developed and implemented sales strategies in an assigned region.
- Conducted market research to identify customer needs and trends.
- Developed pricing policies and negotiated contracts with customers.
- Conducting review meeting with all Partners throughout East Region For APC & Luminous UPS
- Suggesting improvement ideas in order to smooth co-ordination between partner and distribution center.
- Monitored performance of sales representatives against goals set by management.
- Maintained relationships with existing clients to ensure their satisfaction with products and services offered.
- Resolved customer complaints in a timely manner while ensuring high levels of customer satisfaction.
Area Sales Manager
ViewSonic
Kolkata
06.2021 - 04.2022
- Answered customer questions and concerns to the best of my ability
- Helped to increase customer retention by striving to create wonderful customer experiences
- Established sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products
- Effectively utilized knowledge of inventory control and management.
Business Development Manager
Space Computech
Kolkata
12.2020 - 06.2021
- Worked well independently and on a team to solve problems
- Served as a friendly, hardworking, and punctual employee
- Organized and prioritized work to complete assignments in a timely, efficient manner
- Worked well in a fast-paced and rapidly changing environment.
Area Sales manager
Compuage Infocom Pvt Ltd
Kolkata
11.2019 - 11.2020
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure
- Collaborated with vendors and built effective partnerships devoted to capitalizing on emerging and sustainable sales opportunities
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
- Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
Demonstrator
Amazon Retail
Kolkata
11.2017 - 11.2019
- Served as a facilitator for problem-solving and peaceful resolutions
- Worked with honesty and integrity every step of the way
- Established and maintained advantageous working relationships
- Responded to problems with excellent troubleshooting abilities.
Demonstrator
Hewlett-Packard
Kolkata
01.2012 - 03.2017
- Worked well independently and on a team to solve problems
- Served as a friendly, hardworking, and punctual employee
- Organized and prioritized work to complete assignments in a timely, efficient manner
- Worked to remain technologically savvy and current with field advancements.
Education
Higher Secondary -
Duff School of Girls
10.2008
Bachelor of Arts -
Kolkata CDAC Education
Skills
- Communication
- Leadership
- Marketing and Sales
- Microsoft Office
- Interpersonal Communication
- Territory and account management
- Sales Enablement
- Competitor Analysis
- Market and competitive analysis
- Presentations and proposals
Hobbies and Interests
- Painting
- Cooking
Languages
Bengali
First Language
English
Upper Intermediate
B2
Hindi
Proficient
C2
Timeline
Area Sales Manager
Schneider Electric
05.2022 - Current
Area Sales Manager
ViewSonic
06.2021 - 04.2022
Business Development Manager
Space Computech
12.2020 - 06.2021
Area Sales manager
Compuage Infocom Pvt Ltd
11.2019 - 11.2020
Demonstrator
Amazon Retail
11.2017 - 11.2019
Demonstrator
Hewlett-Packard
01.2012 - 03.2017
Higher Secondary -
Duff School of Girls
Bachelor of Arts -
Kolkata CDAC Education
Similar Profiles
Abhishek SinhaAbhishek Sinha
R&D Manager at AVEVA Group PLC, A Schneider Electric, Schneider Electric SoftwareR&D Manager at AVEVA Group PLC, A Schneider Electric, Schneider Electric Software
Süleyman KEYKUBATSüleyman KEYKUBAT
R&D Mold and Project Executive at GÜNSAN ELECTRIC (SCHNEIDER ELECTRIC)R&D Mold and Project Executive at GÜNSAN ELECTRIC (SCHNEIDER ELECTRIC)
JitendraKumar SharmaJitendraKumar Sharma
Senior General Manager -Industry Services,Gr India at Schneider ElectricSenior General Manager -Industry Services,Gr India at Schneider Electric
Bernard RuzzoBernard Ruzzo
Territory Account Executive at Schneider ElectricTerritory Account Executive at Schneider Electric
Ankan BeraAnkan Bera
Application Architect at WiproApplication Architect at Wipro