RIYA GUPTA
LUCKNOW
Summary
Demonstrated experience in processing financial transactions, including deposits, withdrawals, and loan payments, while maintaining accurate records through data entry into computer systems. Proven ability to manage cash effectively, achieving a consistent record of zero shortages or overages, and enhancing customer satisfaction by reducing average wait times. Skilled in providing high-quality customer service by addressing inquiries and resolving issues promptly, contributing to improved customer relations. Familiar with technology education, assisting customers in utilizing online services and mobile applications to enhance banking convenience.
Overview
2
2
years of professional experience
Work History
Assistant Manager
AXIS BANK
Lucknow
12.2023 - Current
- Processing transactions:Handling deposits, withdrawals, transfers, check cashing, and loan payments.
- Account services:Assisting with opening and closing accounts, issuing savings withdrawals, and providing information on account balances.
- Cash management:Balancing cash drawers, counting and packaging cash, and handling sensitive and confidential material.
- Customer service:Answering customer questions, resolving issues, and providing a high level of customer service. manner.Entered transactions into bank records utilizing the online teller terminal.
- Cashed customer checks and paid money from savings and checking accounts upon verification of signatures and customer account balances.
- Inspected all negotiable items including checks, money orders, and saving withdrawals to determine their negotiability.
- Achieved an excellent drawer balancing record of zero shortages or overages throughout tenure.
- Lowered average wait-time by 15%, leading to highest customer satisfaction scores.
- Educated customers on online service offerings and mobile applications.
- Assisted account holders access technology to enhance banking convenience via multiple self-service channels.
Front Desk Receptionist
BNS INTERPRISES
Lucknow
01.2023 - 12.2023
- Performed data entry into computer systems to maintain accurate records of customer information.
- Responded to customer inquiries via phone, email, and in person.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Answered incoming calls, directed them to appropriate personnel and took messages.
Education
M.COM -
Lucknow University
Lucknow 01-2023
B.COM -
Lucknow University
Lucknow 01-2021
Skills
- Time management
- Technology education
- Marketing
- Workload management
- Cash management
- Customer service
- Retail operations
- Customer relations
- Business development
Declaration
- I hereby declare that all the information in the Resume is correct And true to the best of my knowledge.
Timeline
Assistant Manager
AXIS BANK
12.2023 - Current
Front Desk Receptionist
BNS INTERPRISES
01.2023 - 12.2023
M.COM -
Lucknow University
B.COM -
Lucknow University