RIYA KUMARI

QR-Cargo Logistics AWB Verification (Qatar Airways)

Key Responsibilities:

• Verify all import and export shipping documents including:
• Air Waybills (AWBs)
• Chargeable Weight
• Gross weight
• Charges
• Number of Pieces and
• Date.
• Conduct physical checks to verify cargo chargeable weight, gross weight, charges, and number of pieces to match the documentation of our system application, Cromis.
• Ensure dangerous goods (DG), live animals, pharmaceuticals, or perishable items are handled per IATA guidelines and Qatar Airways policies.
• Reject or escalate non-compliant shipments.
  
• Maintain Records & Reports
• Maintain accurate cargo logs, discrepancy reports, and compliance records.
• Generate daily operational reports for supervisors or customs authorities

1. Debt Collection and Recovery:

• Monitor and manage overdue customer accounts for gas and electricity services.
• Contact customers via email or letters to recover outstanding payments.
• Negotiate payment plans or settlements in line with company policy and customer affordability.
• International mail utility process.
• Dealing with customers' queries and resolving their problems regarding debt.
• Create invoice.

2. Customer Service & Support:

• Handle disputes professionally, ensuring that complaints related to billing or debt are resolved promptly.

3. Payment Plan Management:

Set up and manage Direct Debits, or repayment arrangements via prepayment meters (e.g., PAYG meters).

4. Internal Coordination:

• Collaborate with Customer Service, Billing, Legal, and Field Operations teams for effective case resolution.
• Attend team meetings to review KPIs related to debt recovery and customer satisfaction.

5. Reporting and Analysis:

• Prepare regular reports on debt recovery performance, high-risk accounts, and aged debt trends.
• Use debt management systems applications (Salesforce, Gentrack).