Summary
Overview
Work History
Education
Skills
Interests
Work Availability
Timeline
Hi, I’m

Riya Malik

Associative Service Consultant
Gurgaon
Riya Malik

Summary

I am Associative service consultant in which I am Relationship manager of customers and complete the verification of their documents on mail and on call as well and also solve their queries.

Overview

1
year of professional experience
4
years of post-secondary education

Work History

Policybazaar Pvt Ltd
Gurgaon

Customer Service Support Associate
07.2022 - Current

Job overview


  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Responded to customer requests for products, services, and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

Government School
Delhi

12 Th CBSE from Commerce With Maths
04.2018 - 07.2019

Daulat Ram College
Delhi

Bachelor Degree from Bachelor's of Commerce (Commerce With Maths)
10.2019 - 09.2022

Skills

    Customer service expert

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Interests

Traveling

Dancing

Listening music

Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Support Associate

Policybazaar Pvt Ltd
07.2022 - Current

Daulat Ram College

Bachelor Degree from Bachelor's of Commerce (Commerce With Maths)
10.2019 - 09.2022

Government School

12 Th CBSE from Commerce With Maths
04.2018 - 07.2019

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Riya MalikAssociative Service Consultant