RIYA PAL
DXC TECHNOLOGY
Kolkata
5
years of professional experience
Work History
Analyst I Software Engineer
3 Years 7 Months
DXC TECHNOLOGY | 03.2023 - Current
- Software engineering and analysis for automation and RPA projects
- Identified and resolved software issues through systematic troubleshooting and debugging processes.
- Resolved issues with bots and automation workflows to ensure seamless operations
- Managed system errors and restarted bots to minimize downtime
- Monitoring performance, including speed, efficiency, and accuracy of bots
- Executed deployment and configured RPA bots for optimal performance in production environments.
- Deploying automation solutions to production environments
- Scheduled and set up bot execution parameters to ensure timely operations.
- Managing bot execution parameters, such as time triggers and resource allocation
- Analyzed logs to identify errors, exceptions, and warnings for effective troubleshooting
Analyst II Software Engineer
1 Year 6 Months
DXC TECHNOLOGY | 09.2021 - 03.2023
- Reviewed incidents, followed SOP's, and routed issues to proper teams.
- Analyzed and monitored applications and system logs with profiling tools to ensure system reliability
- Diagnosed and resolved complex technical issues in systems and applications to minimize downtime
- Collaborated with Incident, Change, and Problem management to implement streamlined processes
- Working with support groups to define technology services for the Service Catalog
- Deployed the latest version of Splunk in Unix, Linux, and Windows environments.
- Monitoring of Windows and Linux Servers, Routers, Switches
- Creating and routing tickets using Jira and ServiceNow tools
- Achieved ticket resolution within service level targets.
Education
B.Tech
TECHNO INDIA UNIVERSITY
06-2021
ISC
METHODIST SCHOOL
05-2017
ICSE
METHODIST SCHOOL
05-2015
Skills
Log analysis
Incident troubleshooting
RPA bot deployment
System monitoring
Windows administration
Automation implementation
Technical troubleshooting
Production support
Personal Information
Title: Analyst | Software Engineer
PROJECTS
- Edward Jones, 2021-09 - Current Project analyzing and deploying automation solutions at Edward Jones.
- Carrefour, 2021-09 - 2023-03, Project involving application monitoring and incident management for Carrefour.
Accomplishments
- Bot Performance Optimization
- Optimized bot performance by 25%, increasing system efficiency, and reducing downtime.
- Incident Response Improvement
- Reduced incident response time by 30% through improved monitoring tools and processes.
- Service Level Excellence
- Achieved 95% ticket resolution within service level targets using Automation Anywhere and ServiceNow.
Timeline
Analyst I Software Engineer
DXC TECHNOLOGY
03.2023 - CurrentRead more
Analyst II Software Engineer
DXC TECHNOLOGY
09.2021 - 03.2023Read more
TECHNO INDIA UNIVERSITY - B.Tech,
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METHODIST SCHOOL - ISC,
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METHODIST SCHOOL - ICSE,
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