Riya Jadhav
Nashik
Summary
Customer-oriented Support Executive with three years of experience delivering top-notch service. Proven expertise in problem-solving and managing diverse customer interactions. Adept at maintaining professionalism, enhancing customer satisfaction, and fostering positive relationships. Eager to contribute to a dynamic team with a focus on quality support and efficiency.
Resourceful Admissions Counselor known for high productivity and efficient task completion. Specialize in student recruitment strategies, application process management, and effective communication techniques. Excel in interpersonal skills, empathy, and adaptability to meet diverse applicant needs while maintaining precise attention to detail and deadlines.
Overview
3
3
years of professional experience
Work History
Admission Counselor
Indo Scots Global School
Nashik
02.2025 - Current
- Counseled admitted students on course selection and registration processes.
- Reviewed applications, evaluated transcripts, and made decisions regarding admission status.
- Assisted in the development of recruitment strategies to attract a diverse student body.
- Maintained accurate records of all inquiries, applicants, acceptances, denials, and withdrawals from admission processes.
- Implemented outreach strategies to target underrepresented student populations.
- Responded to inquiries from prospective students and parents via phone, email, and in person, providing timely and accurate information.
- Documented, maintained and tracked prospective student applications.
- Conducted interviews with applicants to assess qualifications and fit for the institution.
- Counseled individuals to help overcome personal, social or behavioral problems affecting educational or vocational situations.
Front Office Executive / Student Counselor
E-Vidya Institute
Nashik
01.2022 - 11.2024
- Provided prompt and effective support to students and staff members.
- Assisted users in resolving service-related issues by troubleshooting and guiding them step-by-step.
- Managed student counseling with a focus on their needs and the institute's benefit.
- Coordinated with faculties and management to ensure smooth operations.
- Ensured a positive customer experience by addressing concerns and inquiries professionally.
- Followed up to confirm issue resolution and ensure customer satisfaction.
- Handled requests while implementing retention strategies and gathering feedback, resulting in successful student retention.
Education
B.Y.K. College of Commerce - Finance
B.Y.K. College of Commerce
05.2020
HSC -
Higher Secondary School
06.2017
Secondary School Certificate -
Fravashi Academy
06.2015
Skills
- Customer Relationship Management (CRM)
- Verbal and Written Communication
- Active Listening and Counseling
- Problem-Solving and Analytical Skills
- Time Management and Organization
- Adaptability and Prioritization
- Application evaluation
Languages
Marathi
First Language
English
Upper Intermediate
B2
Hindi
Upper Intermediate
B2
Timeline
Admission Counselor
Indo Scots Global School
02.2025 - Current
Front Office Executive / Student Counselor
E-Vidya Institute
01.2022 - 11.2024
B.Y.K. College of Commerce - Finance
B.Y.K. College of Commerce
HSC -
Higher Secondary School
Secondary School Certificate -
Fravashi Academy