Summary
Overview
Work History
Education
Skills
Software
Certification
Interests
Timeline
Hi, I’m

Riya Sarkar

Jira Administrator
Bengaluru
Riya Sarkar

Summary

A seasoned Jira Administrator and Application Support Specialist with extensive experience in configuring, customizing, and maintaining cloud-based Jira platforms to support the diverse needs of teams and projects. Skilled in managing user accounts, permissions, and workflows within Jira, with a focus on optimizing processes and enhancing efficiency through automation and plugin integration. Proficient in troubleshooting technical issues, providing user support, and implementing security best practices to safeguard data integrity and ensure compliance. Additionally, possess expertise in Linux server administration and SQL for database management, complementing a comprehensive skill set tailored for effectively administering and supporting Jira environments. Strong communication, collaboration, and problem-solving abilities enable seamless interaction with cross-functional teams and stakeholders to deliver optimal solutions and support organizational objectives.

Overview

2
years of professional experience
1
Certification
3
Languages

Work History

LogiCoy

Jira Administrator
01.2022 - Current

Job overview

  • Configure, customize, and maintain our cloud-based Jira platform to support the needs of various teams and projects.
  • Manage user accounts, permissions, and groups within Jira, ensuring appropriate access levels and security settings.
  • Develop and implement Jira workflows, schemes, and automation rules to streamline processes and improve efficiency.
  • Utilize Jira automation features to automate repetitive tasks, notifications, and rule-based actions, increasing productivity and reducing manual effort.
  • Install, configure, and manage Jira plugins and add-ons to enhance functionality and meet specific requirements.
  • Perform regular system maintenance tasks, including upgrades, patches, and backups, to ensure the reliability and stability of the Jira environment.
  • Monitor the performance and usage metrics of the Jira platform, identifying areas for optimization, scalability improvements, or resource allocation adjustments.
  • Conduct performance tuning activities, such as database optimization, caching configuration, and infrastructure scaling, to ensure optimal performance and responsiveness.
  • mplement and enforce security best practices and compliance standards within the Jira environment, including data encryption, access controls, and audit logging.
  • Stay informed about security vulnerabilities, patches, and updates relevant to Jira and associated plugins, and apply necessary security patches in a timely manner.
  • Facilitate the creation, tracking, and resolution of issues and change requests related to the Jira platform, adhering to established change management processes and procedures.
  • Coordinate with stakeholders to assess the impact of proposed changes, plan implementation activities, and communicate status updates throughout the change lifecycle.

Education

Allahbad University
Prayagraj, India

Master of Commerce from Finance
04.2001

Skills

    Linux

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Software

Linux

SQL

Confluence

API

Certification

Diploma of Computer Application

Interests

Movies

Timeline

Jira Administrator

LogiCoy
01.2022 - Current

Diploma of Computer Application

01-2013

Allahbad University

Master of Commerce from Finance
04.2001

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Riya SarkarJira Administrator