Riya Sen
Delhi
Summary
HR professional specializing in recruitment operations, client support, and onboarding services. Proficient in assisting with candidate profile management and addressing hiring platform challenges to facilitate smooth onboarding. Strong ability to develop client relationships, enhance workflows. Background in operations and support with a focus on B2B services and effective cross-functional communication.
Overview
3
3
years of professional experience
2
2
Languages
Work History
HR Executive / Talent Acquisition
Touch Consultants
01.2025 - 01.2026
- Sourced candidates from job portals and other sources as per hiring mandates
- Maintained and shared daily sourcing trackers for assigned requirements
- Managed end-to-end candidate follow-up until hiring closure
- Supported joining formalities and onboarding process
- Coordinated with clients and internal teams for interview scheduling
- Supported daily HR operations and administrative work
HR Support
InfoEdge - Naukri
09.2024 - 01.2025
- Assisted recruiters and clients in smooth execution of hiring activities through account management and troubleshooting.
- Provided HR support by resolving candidate and recruiter-related issues during job postings and onboarding.
- Partnered with recruitment teams to streamline processes and ensure efficiency in the talent acquisition cycle.
- Delivered personalized assistance to clients, enhancing recruiter satisfaction and engagement.
- Collaborated with internal teams to maintain compliance, accuracy, and data integrity in recruitment operations.
- Managed end-to-end training projects for corporate clients, ensuring seamless onboarding and satisfaction.
Senior Operations Executive
Konexions Back Office (Airtel B2B)
08.2022 - 08.2024
- Launched career as an Operations Executive in Airtel’s B2B Retention Process, driving customer loyalty and retention strategies to minimize churn.
- Promoted to Senior Operations Executive, overseeing nationwide operations and collaborating with diverse stakeholders across India to enhance process efficiency and customer satisfaction.
- Elevated to Subject Matter Expert, leveraging expertise to optimize retention processes, develop best practices, and mentor teams to achieve exceptional results in customer retention and revenue growth.
- Analyzed operational data to identify trends, enabling proactive decision-making and the swift resolution of issues.
- Ensured seamless coordination between departments, improving communication and collaboration across the organization.
Education
MBA - Human Resources Analytics
Amity University
Noida01.2025
Bachelor of Arts - English Hons.
University of Delhi
New Delhi01.2022
Skills
Recruitment Support
Candidate and Client management
Project planning
Client Onboarding Assistance
MS Excel Suite
Feedback gathering
Schedule management and coordination
Stakeholder Coordination
SOP & KPI Monitoring
Client Coordination
Process Optimization & Workflow Management
Accomplishments
- Recognized for driving top performance achieving the highest productivity within the department.
- Earned multiple awards for outstanding contributions to operational efficiency and service delivery.
Timeline
HR Executive / Talent Acquisition
Touch Consultants
01.2025 - 01.2026
HR Support
InfoEdge - Naukri
09.2024 - 01.2025
Senior Operations Executive
Konexions Back Office (Airtel B2B)
08.2022 - 08.2024
Bachelor of Arts - English Hons.
University of Delhi
MBA - Human Resources Analytics
Amity University