Riya Maitra
Senior Manager- PMO, Bank Of Baroda
Mumbai
Summary
Versatile Senior Manager with more than 10 years of experience in a leading Public Sector Bank Of India. Specializing in change Management, skilled at planning, implementing and overseeing key improvements to drive business growth and efficiency. Pursuing new professional challenges with a growth-oriented company.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
6
6
Certifications
Work History
Senior Manager – Project Management & Business Process Transformation
Bank Of Baroda
Mumbai
01.2022 - Current
- Understanding demands of sponsor and devising project life cycle plan.
- Developed and maintained project plans, ensuring alignment with organizational objectives and timelines.
- Collaborated with key stakeholders to define project scope, objectives, and deliverables.
- Achieved operational excellence by streamlining processes and implementing best practices using agile methodologies-50+ Digital Banking outlets in 15 plus cities of India providing max. Banking services at half operating costs.
- Managed team of cross-functional professionals, providing guidance and support throughout project lifecycle
- Vendor Management- CRM, LLPS
- Conducted risk assessments and implemented mitigation strategies to minimize project risks- RCSA, PPAC, EDMO, CISO
- Coordinated communication between different departments to facilitate smooth transition during system migrations, assessments and implemented mitigation strategies to minimize project risk
- Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
- Conducted regular status meetings, reported project progress, and addressed any issues or roadblocks.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees-50% growth in fee income from wealth channel in Bank
- Promoted culture of continuous learning through regular workshops, seminars, and training sessions for staff.
- Led cross-functional teams to achieve project milestones and deliver high-quality results-3000Cr+ retail assets sales turnover through BC channel in FY 2022-23.
- Championed process improvement initiatives that led to significant cost savings without compromising on quality standards.
Manager-PMO
Bank Of Baroda
Mumbai
04.2017 - 03.2022
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation
Officer
Bank Of Baroda
New Delhi
09.2013 - 03.2017
- Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives- 80+ Branches of Delhi
- Managing credit quality and NPA recovery- Delhi & Mumbai Zones- 500+ Branches
Education
Post Graduate Diploma - Banking & Finance
Manipal School Of Banking
Bengaluru, India 08.2012 - 06.2013
MBA - Marketing & Finance
Guru Gobind Singh Indraprastha University
Delhi, India 08.2006 - 06.2008
Bachelor of Arts - Political Science
Delhi University
Delhi, India 07.2003 - 06.2006
Skills
Certification
Blue Ocean Strategy - SP Jain School of Management
Core Proficiency
- Stakeholder Management
- Change Management
- Process Optimization
- Risk assessment and mitigation
- Operational efficiency
- Cross-functional collaboration
- Performance Management & Reporting
Timeline
Blue Ocean Strategy - SP Jain School of Management
09-2023
Senior Manager – Project Management & Business Process Transformation
Bank Of Baroda
01.2022 - Current
Digital Banking for Bankers
06-2017
Manager-PMO
Bank Of Baroda
04.2017 - 03.2022
KYC for Bankers
06-2016
The Banking Codes and Standards Board of India (BCSBI)
06-2015
Certified Associate of Indian Institute of Bankers (CAIIB)
05-2014
Officer
Bank Of Baroda
09.2013 - 03.2017
Junior Associate of the Indian Institute of the Bankers (JAIIB)
09-2013
Post Graduate Diploma - Banking & Finance
Manipal School Of Banking
08.2012 - 06.2013
MBA - Marketing & Finance
Guru Gobind Singh Indraprastha University
08.2006 - 06.2008
Bachelor of Arts - Political Science
Delhi University
07.2003 - 06.2006
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