RIYANKA HALDER
Howrah
Summary
Customer service representative with over years of experience and proven history of handelling high pressure situations. Service oriented resolution expert with experience providing troubleshooting and support for customers in the technology and financial service industries. Seeking to drive defined corporate goals in a position that allows for further career advancement and exposure.
Overview
6
6
years of professional experience
Work History
Customer Relationship Manager (CRM)
EXPEDITE IMPEX PVT LTD
10.2025 - Current
- Manage key client accounts and oversee end-to-end import/export shipment coordination across air and sea freight operations.
- Act as the primary point of contact, ensuring timely updates and issue resolution.
- Coordinate with shipping lines, transporters, and operations teams for seamless cargo movement.
- Handle invoicing, documentation, documentation, and shipment tracking, and customer communications with high accuracy.
- Support business growth through lead generation and client relationship development.
- Maintain strong customer satisfaction and long-term account retention.
- Resolved operational challenges proactively to ensure on-time shipment delivery.
- Collaborate with finance and operations teams to ensure timely collections, dispute resolution, and account management.
Sr. Customer Support Executive
Livekeeping
12.2022 - 10.2025
- Answered incoming phone calls with professionalism and warmth.
- Maintained advanced product knowledge to ensure customers received accurate information.
- Provided detailed product information to customers to support informed decision-making and follow-up to ensure resolution.
- Provided real-time support to staff with technical issues at conferences and on any desk connection.
- Communicated effectively with technical support teams to resolve escalated issues swiftly and effectively.
- Maintained excellent customer satisfaction by assisting and helping them with any questions, queries, and complaints.
Front Desk Receptionist
ASG Leather Pvt Ltd
Kolkata
12.2020 - 10.2022
- Receiving visitors at the front desk by welcoming, greeting, directing and announcing them appropriately.
- Answering, screening and forwarding incoming phone calls.
- Receiving and sorting daily mail.
- Notifying other workers of visitor's arrival.
- Maintaining security and telecommunication system.
- Managed phone calls and directed inquiries to appropriate departments effectively.
- Assisted with administrative tasks such as filing and data entry as needed.
- Supported team members by providing information and resources promptly.
Education
Madhyamik -
Sakhawat Memorial gov.t Girl's High School
higher secondary -
Hindu girls' High School
bachelor's degree - Geography
Bijoy Krishna girl's College
Skills
- Positive Attitude
- Multitasking
- Prioritising
- Commitment towards work
- Learning Independently
- Ability to work under pressure
- Never give up attitude
- Good logical skills
- Good analytical skills
Languages
- English
- Hindi
- Bengali
Personal Information
- Hobbies: Drawing is my favourite thing to do in my leisure time, Also, I like to cook sometimes, Listening to songs
- Date of Birth: 08/07/98
- Marital Status: Single
Languages
Bengali
First Language
English
Beginner
A1
Hindi
Advanced
C1
Timeline
Customer Relationship Manager (CRM)
EXPEDITE IMPEX PVT LTD
10.2025 - Current
Sr. Customer Support Executive
Livekeeping
12.2022 - 10.2025
Front Desk Receptionist
ASG Leather Pvt Ltd
12.2020 - 10.2022
Madhyamik -
Sakhawat Memorial gov.t Girl's High School
higher secondary -
Hindu girls' High School
bachelor's degree - Geography
Bijoy Krishna girl's College