Vighnesh R Kamath
Mangaluru City
Summary
To continuously seek opportunities to learn, grow, and provide innovative solutions that contribute to both personal and organizational success. My goal is to build a successful career through dedication, hard work, and a commitment to achieving excellence while contributing to the company's growth.
Overview
3
3
Languages
3
3
Certifications
4
4
years of professional experience
Work History
Customer Relationship Manager (CRM)
Reliance Retail
11.2024 - Current
- Working as a Customer Relationship Manager, I assisted stores in resolving customer complaints and educated staff on effective resolution techniques. Driving Operation Excellence KPIs across the states of Karnataka and Goa. Assisting the State Business Head (SBH) with business reports and Business Intelligence (BI). Visiting stores across Karnataka and Goa to ensure a smooth flow of business.
- Manage end-to-end customer lifecycle programs to improve customer retention and brand loyalty.
- Resolve high-priority customer grievances and escalations, ensuring a high satisfaction rate.
- Analyze customer feedback and shopping trends to suggest actionable insights to the store management team.
- Oversee loyalty program enrollments, and train floor staff on effective customer engagement techniques.
Department Manager (DM)
Reliance Retail
10.2023 - 11.2024
- Led daily operations for department, ensuring adherence to company standards and visual merchandising guidelines to enhance customer experience.
- Supervised and mentored team of floor associates, scheduling shifts to align with sales targets and maximize productivity.
- Monitored inventory levels and managed stock replenishment processes to reduce shrinkage and minimize waste.
- Monitored inventory levels, managed stock replenishment, and minimised shrinkage/wastage.
Internship
ATHER SPACE, ELECTRIC SCOOTER SHOWROOM, MANGALORE
12.2022 - 03.2023
- Gained challenging experience at ATHER SPACE, Mangalore. The purpose of this internship is to gain practical experience in the field of the marketing sector. Learned to effectively engage with customers, address concerns, and fulfill their needs and wants.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
MBA - Marketing & Logistics
AJ INSTITUTE OF MANAGEMENT
01-2022
B.Com - undefined
PADUA COLLEGE OF COMMERCE AND MANAGEMENT
01-2021
Skills
Leadership
Reading comprehension
Communication
Training
Certification
Certificate on tally ERP 9 & MS office (MS Outlook, MS Excel, MSWord & MS PowerPoint)
Interests
Playing cricket, Swimming, Listening music
Achievements & Awards
Participated in three day workshop on the theme self awarenesses for personal effectiveness., Two day national conference on Relevance of Raja Ram Mohan roy in Women Empowerment and transformation in new India conducted by Ananya Institute for Development, Research and Social Action (Lucknow , Uttar Pradesh) and AJ institute of management, Mangalore Karnataka., Attend the workshop on better the best: an extra mile.
Disclaimer
I hereby declare that all the information given above is true and correct to the best of my knowledge.
Timeline
Customer Relationship Manager (CRM)
Reliance Retail
11.2024 - Current
Department Manager (DM)
Reliance Retail
10.2023 - 11.2024
Internship
ATHER SPACE, ELECTRIC SCOOTER SHOWROOM, MANGALORE
12.2022 - 03.2023
B.Com - undefined
PADUA COLLEGE OF COMMERCE AND MANAGEMENT
MBA - Marketing & Logistics
AJ INSTITUTE OF MANAGEMENT