Vighnesh R Kamath
Summary
To continuously seek opportunities to learn, grow, and provide innovative solutions that contribute to both personal and organizational success. My goal is to build a successful career through dedication, hard work, and a commitment to achieving excellence while contributing to the company's growth.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Customer Relationship Manager (CRM)
Reliance Retail
11.2024 - Current
- Working as a Customer Relationship Manager, I assisted stores in resolving customer complaints and educated staff on effective resolution techniques. Driving Operation Excellence KPIs across the states of Karnataka and Goa. Assisting the State Business Head (SBH) with business reports and Business Intelligence (BI). Visiting stores across Karnataka and Goa to ensure a smooth flow of business.
- Manage end-to-end customer lifecycle programs to improve customer retention and brand loyalty.
- Resolve high-priority customer grievances and escalations, ensuring a high satisfaction rate.
- Analyze customer feedback and shopping trends to suggest actionable insights to the store management team.
- Oversee loyalty program enrollments, and train floor staff on effective customer engagement techniques.
Department Manager (DM)
Reliance Retail
10.2023 - 11.2024
- Managed end-to-end commercial and logistics operations to ensure timely order fulfillment and high service levels.
- Coordinated with warehouses, transport partners, vendors, and cross-functional teams to ensure seamless execution of supply chain operations.
- Monitored inventory, stock replenishment, and material movement to maintain optimal stock availability.
- Tracked logistics KPIs to assess and enhance on-time delivery, inventory accuracy, and order turnaround time.
- Resolved logistics and supply chain issues to minimize delays and improve customer satisfaction.
- Collaborated with finance, procurement, and operations teams to improve process efficiency and reduce operational costs.
- Handled purchase orders (POs), goods receipt, invoicing, and commercial documentation to ensure operational accuracy and compliance.
Internship
ATHER SPACE, ELECTRIC SCOOTER SHOWROOM, MANGALORE
12.2022 - 03.2023
- Acquired practical marketing experience at ATHER SPACE, Mangalore, by engaging with customers, addressing concerns, and fulfilling their needs.
- Exhibited self-motivation by consistently completing assigned tasks.
- Navigated fast-paced environments while maintaining productivity.
- Worked independently and effectively collaborated within team settings.
Education
MBA - Marketing & Logistics
AJ INSTITUTE OF MANAGEMENT
Mangaluru01-2022
B.Com -
PADUA COLLEGE OF COMMERCE AND MANAGEMENT
Mangaluru01-2021
Skills
- Customer feedback analysis
- SAP/ERP
- Advanced Microsoft Excel
- Management information systems
- Training
- Leadership
- Customer engagement
- Communication
Certification
- Certificate on tally ERP 9 & MS office (MS Outlook, MS Excel, MSWord & MS PowerPoint)
- Certificate in Digital marketing by Great Great learning learnin academy.
- Certificate at Ather space,electric scooter Mangalore.
Achievements & Awards
- Participated in three day workshop on the theme self awareness's for personal effectiveness.
- Two day national conference on Relevance of Raja Ram Mohan roy in Women Empowerment and transformation in new India conducted by Ananya Institute for Development, Research and Social Action (Lucknow , Uttar Pradesh) and AJ institute of management, Mangalore Karnataka.
- Attend the workshop on better the best: an extra mile.
Languages
- English
- Hindi
- Kannada
Hobbies and Interests
Playing cricket, Swimming, Listening music
Disclaimer
I hereby declare that all the information given above is true and correct to the best of my knowledge.
Timeline
Customer Relationship Manager (CRM)
Reliance Retail
11.2024 - Current
Department Manager (DM)
Reliance Retail
10.2023 - 11.2024
Internship
ATHER SPACE, ELECTRIC SCOOTER SHOWROOM, MANGALORE
12.2022 - 03.2023
MBA - Marketing & Logistics
AJ INSTITUTE OF MANAGEMENT
B.Com -
PADUA COLLEGE OF COMMERCE AND MANAGEMENT