Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Rizwan Ahmed

Rizwan Ahmed

Hubli

Summary

Dynamic leader with a proven track record at Delhivery Ltd, enhancing team performance and customer satisfaction through motivational leadership and effective service management. Skilled in staff training and performance improvement, problem- solving and time management. Excelled in advancing team development strategies, achieving significant operational efficiencies.

Overview

5
5
years of professional experience

Work History

Team Lead / Center Manager

Delhivery Ltd
Hubli
12.2021 - 06.2024
  • Managed day-to-day operations of the center, including staffing, scheduling, inventory control, and customer service.
  • Conducted regular staff meetings to ensure all were properly trained on policies and procedures.
  • Reviewed customer surveys on a regular basis in order to identify areas where improvements could be made.
  • Recruited new employees by conducting interviews and orientations for new hires.
  • Implemented tactics to maximize center's productivity.
  • Conducted regular performance evaluations for team members.
  • Provide guidance to team members on how to handle difficult customer situations while maintaining excellent customer service levels.
  • Monitored employee attendance records and addressed any issues accordingly.

Field Executive

Delhivery Pvt Ltd
Hubli
07.2019 - 12.2020
  • Created daily delivery routes to maximize efficiency while minimizing travel time.
  • Collected payments from customers upon completion of deliveries, as needed.
  • Signed documents confirming receipt of goods upon delivery at destination points.
  • Delivered items directly into customers' homes when necessary, providing additional customer service support.
  • Promptly responded to emergency calls for urgent deliveries within specified timeframes.
  • Ensured timely delivery of packages to customers in accordance with company standards.
  • Maintained accurate documentation on all shipments delivered and received throughout the day.

Education

SSLC -

St. Peters English Medium School
Hubli

PUC Science (CS) -

KH Patil Pre University College
Hubli

Bachelor of Computer Applications -

Global College of Computer Application
Hubli

Skills

  • Service and Time Management
  • Problem-Solving & Staff Training
  • Team development strategies
  • Performance Improvement

Languages

English
First Language
Hindi
Advanced (C1)
C1
Kannada
Upper Intermediate (B2)
B2

Timeline

Team Lead / Center Manager

Delhivery Ltd
12.2021 - 06.2024

Field Executive

Delhivery Pvt Ltd
07.2019 - 12.2020

SSLC -

St. Peters English Medium School

PUC Science (CS) -

KH Patil Pre University College

Bachelor of Computer Applications -

Global College of Computer Application

Similar Profiles

CREATE PROFILE
Rizwan Ahmed