Rizwan Ahmed
Hubli
Summary
Dynamic leader with a proven track record at Delhivery Ltd, enhancing team performance and customer satisfaction through motivational leadership and effective service management. Skilled in staff training and performance improvement, problem- solving and time management. Excelled in advancing team development strategies, achieving significant operational efficiencies.
Overview
5
5
years of professional experience
Work History
Team Lead / Center Manager
Delhivery Ltd
Hubli
12.2021 - 06.2024
- Managed day-to-day operations of the center, including staffing, scheduling, inventory control, and customer service.
- Conducted regular staff meetings to ensure all were properly trained on policies and procedures.
- Reviewed customer surveys on a regular basis in order to identify areas where improvements could be made.
- Recruited new employees by conducting interviews and orientations for new hires.
- Implemented tactics to maximize center's productivity.
- Conducted regular performance evaluations for team members.
- Provide guidance to team members on how to handle difficult customer situations while maintaining excellent customer service levels.
- Monitored employee attendance records and addressed any issues accordingly.
Field Executive
Delhivery Pvt Ltd
Hubli
07.2019 - 12.2020
- Created daily delivery routes to maximize efficiency while minimizing travel time.
- Collected payments from customers upon completion of deliveries, as needed.
- Signed documents confirming receipt of goods upon delivery at destination points.
- Delivered items directly into customers' homes when necessary, providing additional customer service support.
- Promptly responded to emergency calls for urgent deliveries within specified timeframes.
- Ensured timely delivery of packages to customers in accordance with company standards.
- Maintained accurate documentation on all shipments delivered and received throughout the day.
Education
SSLC -
St. Peters English Medium School
HubliPUC Science (CS) -
KH Patil Pre University College
HubliBachelor of Computer Applications -
Global College of Computer Application
HubliSkills
- Service and Time Management
- Problem-Solving & Staff Training
- Team development strategies
- Performance Improvement
Languages
English
First Language
Hindi
Advanced (C1)
C1
Kannada
Upper Intermediate (B2)
B2
Timeline
Team Lead / Center Manager
Delhivery Ltd
12.2021 - 06.2024
Field Executive
Delhivery Pvt Ltd
07.2019 - 12.2020
SSLC -
St. Peters English Medium School
PUC Science (CS) -
KH Patil Pre University College
Bachelor of Computer Applications -
Global College of Computer Application