RIZWAN ALAM
Self employed
BANGALORE,India
Summary
Skilled Guest Service Associate focused on enhancing customer experiences through effective communication and quick issue resolution. Collaborates with team members to improve service quality and ensure guest satisfaction. Manages enquiries and complaints while coordinating with departments to maintain smooth operations. Committed to fostering a welcoming atmosphere and creating memorable interactions.
Overview
3
3
years of professional experience
Work History
GUEST SERVICE ASSOCIATE FOOD AND BEVERAGE
PVR INOX LIMITED
BANGALORE, INDIA
2025.09 - Current
- Ensured professional appearance aligned with hotel brand values, enhancing guest first impressions.
- Assisted in managing guest service operations during peak times to maintain high-quality standards.
- Delivered personalised guest experiences by remembering repeat guests and their preferences.
- Participated in team meetings to discuss guest feedback, operational challenges, and strategies for service enhancement.
- Greeted hotel guests with warmth and professionalism, providing exceptional first impressions for positive hospitality experiences.
- Resolved guest complaints with empathy and professionalism, turning negative experiences into positive outcomes.
- Managed inventory of front desk supplies and guest amenities, placing orders before stock depletion.
- Proactively resolved guest complaints, transforming potential dissatisfaction into positive experiences.
- Welcomed guests warmly when entering hotel, registering arrival on booking systems.
- Took payments using card readers and POS machines.
- Actively listened to guest feedback, implementing suggestions to enhance service quality.
- Greeted guests upon arrival, providing a warm and welcoming atmosphere in the establishment.
- Resolved guest complaints by actively listening to concerns and offering swift solutions.
GUEST SERVICE ASSOCIATE FOOD AND BEVERAGE
ROYAL ORCHID GOLDEN SUITES HOTEL
PUNE, INDIA
2024.04 - 2025.05
- Maintained a well-groomed, professional appearance, meeting hotel brand values and consistently delivering positive first impressions.
- Supported management of guest service operations during peak times, ensuring high-quality standards were upheld.
- Delivered personalised guest experiences by remembering repeat guests and their preferences.
- Contributed to team meetings by sharing guest feedback and discussing operational challenges to enhance service delivery.
- Greeted hotel guests with warmth and professionalism, providing exceptional first impressions for positive hospitality experiences.
- Resolved guest complaints with empathy and professionalism, transforming negative experiences into positive resolutions.
- Managed inventory of front desk supplies and guest amenities, placing orders before stock depletion.
ON JOB TRAINING
ROYAL ORCHID GOLDEN SUITES HOTEL
PUNE, INDIA
2023.10 - 2024.04
- Collaborated with team members to meet and exceed target results.
- Managed customer complaints using clear communication and effective problem-solving to enhance customer satisfaction.
- Achieved service time and quality targets.
- Maximised customer engagement and satisfaction by delivering excellent customer service.
- Trained and mentored employees to improve individual and team performance.
INDUSTRIAL TRANEE
THE BASIL PARK HOTEL
GUJRAT, INDIA
2023.03 - 2023.09
- Executed tasks with efficiency and timeliness based on directives from industrial managers.
- Collaborated with mentors and supervisors to enhance professional conduct and skills, fostering a positive work environment.
- Participated in training to develop skills and learn new techniques, applying knowledge in industrial tasks.
- Complied with industry regulations, staying up-to-date with any changes.
- Completed industrial tasks, such as equipment maintenance and quality checks without supervision or assistance by managers.
CASUAL TRAINING
ITC ROYAL BENGAL
KOLKATA, INDIA
2023.01 - 2023.02
- AS A TRAINEE IN FOOD AND BEVERAGE SERVICE DEPARTMENT
- Collaborated with team members to achieve target results.
- Achieved service time and quality targets.
Education
Diploma of Higher Education -
2025
- 1 YEAR DIPLOMA IN HOTEL MANAGEMENT.
- EXAM RESULT PERCENTAGE IS 55%.
A-Levels - COMMERCE
2023
- EXAM RESULT PERCENTAGE IS 45%.
GCSEs - BENGALI, ENGLISH, MATH, SCIENCE, SOCIAL SCIENCE.
2019
- EXAM RESULT PERCENTAGE IS 65%.
Skills
- Customer service
- Guest relations
- Conflict resolution
- Inventory management
- Team collaboration
- Active listening
- Problem solving
- Payment processing
- Service enhancement
- Quality assurance
- Customer engagement
- Feedback implementation
- Guest services
- Food & beverage service
- Hospitality etiquette
- Handling cash transactions
- Hospitality services
- Communication excellence
- Room service requests
- Guest satisfaction monitoring
- Billing and invoicing
- Food and beverage serving
- Personal grooming standards
- Guest experience
Languages
English
Intermediate
B1
Hindi
Proficient
C2
Bengali
Proficient
C2
Marathi
Beginner
A1
Interests
- TRAVELING
- BLOGGING
- PHOTOGRAPHY
- LISTING MUSIC
- WATCHING MOVIES
Accomplishments
- EMPLOYEE OF THE MONTH IN OCTOBER-2024 (ROYAL ORCHID GOLDEN SUITES HOTEL PUNE)
- BEST GROMIMG OF THE MONTH IN NOVEBMER -2024 ( ROYAL ORCHID GOLDEN SUITES HOTEL PUNE)
- MAINTAIN BEST GROMING STANDARD OF THE MONTH IN JANUARY-2025 ( ROYAL ORCHID GOLDEN SUITES HOTEL PUNE)
Timeline
GUEST SERVICE ASSOCIATE FOOD AND BEVERAGE - PVR INOX LIMITED
2025.09 - Current
GUEST SERVICE ASSOCIATE FOOD AND BEVERAGE - ROYAL ORCHID GOLDEN SUITES HOTEL
2024.04 - 2025.05
ON JOB TRAINING - ROYAL ORCHID GOLDEN SUITES HOTEL
2023.10 - 2024.04
INDUSTRIAL TRANEE - THE BASIL PARK HOTEL
2023.03 - 2023.09
CASUAL TRAINING - ITC ROYAL BENGAL
2023.01 - 2023.02
WESTERN INSTITUTE OF HOTEL MANAGEMENT ( WHIM) - Diploma of Higher Education,
METIABRUZ HIGH SCHOOL - A-Levels, COMMERCE
GARDEN REACH MADHYAMIK VIDYALAYA - GCSEs, BENGALI, ENGLISH, MATH, SCIENCE, SOCIAL SCIENCE.