Rizwan Weldon
Key Account Manager - Market & Customer Experience Research
Mumbai
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
17
17
years of professional experience
1
1
Certificate
35
35
years of post-secondary education
Work History
Key Account Manager
Bare International
Mumbai
03.2021 - Current
- Client Management – Regular communication about fieldwork (Mystery Visits and Audits)
- Resource Team management and training
- Contribute to strategic and business planning
- Promote existing or new programs to clients
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction
- Conducted economic and demographic research and analysis to produce critical reports
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
- Developed and maintained strong working relationships with professionals within assigned territory
- Managed clients across Automobile, Retail, Entertainment and Hospitality Industries
Sales Manager
IBFW Hospitality
Mumbai
10.2019 - 02.2021
- Targeting the right and potential Corporate
- Coordinate for the Corporate’s events right from the planning stage till the execution stage
- Resolved customer issues quickly to close deals and boost client satisfaction
- Promoted continuing education opportunities for sales team to bolster skills and add value to department
- Interpreted sales and pricing policies to departmental personnel and customers
- Met with clients, delivering presentations and educating on product and service features and offerings
Manager
Shaw Hotels & Consultancy
Mumbai
09.2016 - 10.2019
- Handling end to end client process which includes -
- Taking requirements for customer experience audits
- Planning and timely execution of field work
- Scrutinizing and conducting quality checking of the reports received through field work
- Summarizing and presenting the analysis of the field work to the client
- Implementation of the feedback received from the clients
- Managed clients across Retail, Entertainment and Hospitality Industries
Deputy Sales Manager
Via.com
Mumbai
03.2015 - 08.2016
- Mapping of potential clients and generates leads for acquisition of new corporate across Mumbai market
- Increase the transacting clients; retain the lost client and revenue generation
- Brand promotion by attending the conferences and event held by Facility Management bodies
- Client servicing and addressing their grievances and bring out the solution
Manager
Shaw Hotels & Consultancy
Mumbai
07.2012 - 03.2015
- Planning and timely execution of field work
- Scrutinizing and conducting quality checking of the reports received through field work
Assistant Sales Manager
VCI Hospitality
07.2008 - 07.2012
- Corporate Sales for Aamby Valley City, Lonavala and Sahara Star, Sahara group projects
- Event Coordination and escorting the M.I.C.E corporate groups
Sales Executive
Cox and Kings, MICE – Bharat Dekho
07.2007 - 07.2008
- Corporate sale for MICE movements
- Key tasks include preparing quotations and destination options, coordinating and negotiation with suppliers and DMCs and ensuring smooth travel and event arrangements for the clients
Executive
FCM Travel Solutions (I) Pvt Ltd
03.2006 - 07.2007
- Operations – Tours and MICE
- Selling Holiday Packages, Hotel Bookings directly or on an Amadeus (Booking Platform), Group Booking, Tour Escorting & Designing Itineraries i.e
- O/B (Malaysia, SIN, HKG) I/B (Himachal, Kerala, Rajasthan etc.)
Education
Bachelor of Commerce - Commerce
Rizvi College of Arts Science
Skills
Skills and Core competenciesundefined
Certification
Certification in IATAA UFTAA
Timeline
Key Account Manager
Bare International
03.2021 - Current
Sales Manager
IBFW Hospitality
10.2019 - 02.2021
Manager
Shaw Hotels & Consultancy
09.2016 - 10.2019
Deputy Sales Manager
Via.com
03.2015 - 08.2016
Manager
Shaw Hotels & Consultancy
07.2012 - 03.2015
Assistant Sales Manager
VCI Hospitality
07.2008 - 07.2012
Sales Executive
Cox and Kings, MICE – Bharat Dekho
07.2007 - 07.2008
Executive
FCM Travel Solutions (I) Pvt Ltd
03.2006 - 07.2007
Bachelor of Commerce - Commerce
Rizvi College of Arts Science
Similar Profiles
Poonam KabraPoonam Kabra
Business Intelligence Analyst at BARE InternationalBusiness Intelligence Analyst at BARE International
Christy EnsleyChristy Ensley
Project Manager at BARE InternationalProject Manager at BARE International
Monali SeenivasanMonali Seenivasan
Data Quality Editor at Bare InternationalData Quality Editor at Bare International
AAKASH SABALEAAKASH SABALE
Support Executive Service Engineer at Dak System IncSupport Executive Service Engineer at Dak System Inc
ROHAN SINGHROHAN SINGH
Client Advisor at GUCCIClient Advisor at GUCCI