Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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RK Moses

RK Moses

New Delhi

Summary

Well-rounded professional committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses.

Overview

2
2
years of professional experience

Work History

Guest Service Associate

Radisson Hotels
New Delhi
12.2017 - 02.2020
  • Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
  • Greeted walk-in and phone guests, determining interests and needs.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Invited guests to join loyalty programs and special promotions to stay connected.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Built and maintained productive relationships with employees.
  • Spoke with patrons to make conversation, answer questions or to respond to complaints.

Education

Bachelor of Arts - Sociology

IGNOU
Manipur
05-2022

Skills

  • Customer service
  • Guest engagement
  • Effective communication
  • Team collaboration
  • Time management
  • Problem solving
  • Guest relations
  • Hospitality experience
  • Patience and composure
  • Team player mentality
  • Computer skills

Affiliations

  • Sports

Languages

Manipuri
First Language
English
Upper Intermediate (B2)
B2
Hindi
Intermediate (B1)
B1

Timeline

Guest Service Associate

Radisson Hotels
12.2017 - 02.2020

Bachelor of Arts - Sociology

IGNOU

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RK Moses