Rakesh Bhakta

• Oversaw IT department operations and training.
• Managing Cloud Servers & Network Security Devices
• Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
• Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
• Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.

• Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure Work.
  
• Provided base level IT support to non-technical personnel within business.
• Installed software, modified and repaired hardware and resolved technical issues.
• Identified and solved technical issues with variety of diagnostic tools.
• Provided on-call support for critical issues.
• 4 years of technical support experience.
  
• Installation implementation and assembling the PC hardware.
• Proved successful working within tight deadlines and a fast-paced environment.

Job Profile : Microsoft Exchange Server (Maintain), M-Domain Mailing Server,
Firewall, Windows Server, SQL Server, Nas Storage, Backup,

Client : American Embassy, Bikanervala, Frontier Raas, Frontier
Bazar, Bombay Selection, Garha Bhandar Lucknow

• Delivered on-site IT and technical support for 1000 staff.
  
• Set up staff workstations with PCs, Windows & Macs, laptops.
• Upgraded and expanded network systems and their components.
• Documented all server and network problems and other unusual events detail.
• Kept up-to-date new developments computer and network vulnerabilities.
  
• Troubleshot and maintained all networking devices and infrastructure across the enterprise including Switches, Routers and Firewalls.
  
• Monitored system logs for all company computers to maximize uptime.
  
• Designed and implemented networks collaboration with project engineers.
• Completed remote repairs involving software solutions and hardware repairs.
• Built server systems and installed into racks.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Self-motivated, with a strong sense of personal responsibility.
• Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.

Environment : Windows 2008 Server, Windows 2003 Server with A.D, Mail Server,
Windows XP-2000, Vista, Windows 7, Sophos Firewalls, SQL2005-
2012, Symantec Backup Exec

Job Profile: Managing Firewall, Domain, and Domain users, Security and Services, Data Sync.,
Thin Clients, FTP Server Configure and Managing SQL Server Backup, Database
Shrink, Checking Collision of Lan, Configuring Firewall, L2TP VPN, IPSEC, Network

• Recommended network security standards to management.
• Supervised and provided direction for technical direct reports regarding Exchange Server & Microsoft Data Protection Manager, Symantec Backup Exc activities.
  
• Trained junior members of IT team regarding network & Server and troubleshooting
• Managed firewall, network monitoring and server monitoring both on- and off-site.
• Managed call flow and responded to technical support needs of customers.
• Identified and solved technical issues with variety of diagnostic tools.

Wysetek System Technology Pvt. Ltd.is a Business Partner of
IBM deals in sales, AMC, FM, with various organizations in Delhi,
Mumbai, Kolkata, Banglore.

Client : Taj Hotel Groups, KFC, Reliance Consumer Finance,
Adlabs Films (P) Ltd, Kingfisher (Airlines), Sky Government, Food Court

Wysetek System Technology Pvt. Ltd. is a Business Partner of IBM, HP, SonicWALL (Firewall) deals in sales, AMC, FM, with
various organizations in Mumbai, Delhi, Kolkata, Bangalore,
Hyderabad and Chandigarh.

• Supervised and provided on site client technical support reports regarding system & network activities.
• Managed firewall, network monitoring and server monitoring both on- and site.
• Identified and solved technical issues with a variety of diagnostic tools.

Clients. Mayank’s IT Solution is a Business Partner of IBM and HP deals
in sales, AMC, FM, with various organizations in Delhi, Kolkata,
Banglore, and Chandigarh.
Assotech Realty Pvt. Ltd. Is a construction company located in
Noida, has DC, (win 2003 server) mail server, and 45 Desktop
systems.

Baxy Infosol is an international call center at Gurgaon has 650
Desktop System, and 26 Servers (IBM eServer).