Ram Kumar Balina

• Technology Transformation & ITSM approach
• User Experience enhancement
• Cloud Adoption & Global Support

• Technology driven transformation for Physical Security

• Investigations and weapon detection system implementation

• Mobile Credentials at global scale supporting android and IOS platforms, to replace physical access cards

• Integration of Physical security incident management system with Cyber Security management system and Investigation platforms.

• Automated audit process of access privileges of restricted spaces

• Automated process for security info exchange with HCM, Legal and regulators

• Integration of Crisis management systems with Incident management system & High risk travel advisory process implemented

• Global End to End IT Service Management
• Global IT Project and Portfolio Management
• Achieve excellence in delivery of IT Services, across globe, thru Service value approach
• Transformed IT operations by improving all KPIs by 15% in just 01 year
• Established global standard practice for service life cycle management and standardized service catalogue in SNOW, for automation
• Established global program for Agile & DevSecOps capability build and proliferation
• Established strategic vendor review program
• Leading UBM program for ITBM and ITSM integration of demand to sustenance life cycle
• Established global SW and XaaS procurement for better control around SAM and pricing negotiation

• Global Command Center leader, leading the Service Operations teams that monitor and support infra, security and application foot print across globe, Ensure Optimal end user experience and committed uptimes of services.
• Infrastructure leader, transforming Global IT infra blueprint with emphasis on resilience and agility, transforming / transitioning to Multi-Cloud environment. Build and operate IaaS and SaaS platforms.
• IT Service Management leader, leading ITSM practice and proliferation of ITIL aligned best practices across global organization. SAP HANA implementation.
• Integrated physical security system implementation, including visitor management, wayfinder technology, and SOC establishment.
• Extended ITIL best practices to physical security operations and service management

• Leading Large deal practice to prepare organization for responding and winning large, multi-year deals
• Prepared frameworks for Pricing, Risk, Transition, Transformation, IT Service Management, Infosec operations, Cyber Security, IT Infra and Application/ERP support, Data center design-build- operate, client satisfaction. Have won over USD 400M worth deals and successfully Transitioned data center systems and Operations for 3 Scandinavian Region clients.

• Led Internal IT operations as CIO and client service Delivery for Data center and infra operations, for US Healthcare Industry.
• Part of founding Leadership of this start-up. Envisioned IT strategy, Prepared road map for Offshore service delivery and IT Service Management.
• Designed and build a greenfield office space to host NOC, Voice based BPO center, ERP system(SAP), Data centers, Remote Infra and App support, Cyber Security management, Information Security management, Clinical support staff, Revenue Cycle Management teams.
• Establishment of integrated, Technology driven physical security systems to meet ISO and HIPPA requirements. ITIL aligned process implementation.
• Established remote, virtual receptionist capabilities to manage physical security and visitor management of the US offices
• Prepared the organization for various certifications like ISO 9001, ISO 27001, ISO 20000 and achieved certifications, as well. All processes were aligned to HIPAA compliance standards.

• Held position of Head of IT, Enterprise Risk & Compliance and Chief Information Security Officer (CISO).
• Transformed the organization that was working in fragmented mode globally to one Global entity, by revising all IT and Infosec Policies and procedures across organization, across globe.
• Transformed IT operations by way of introducing Governance Model, automation tools, Central IT Service Desk, Established IT Service Management Program.
• Designed and implemented physical security technologies with Video Analytics for data centers managing infrastructure of BFSI clients.
• Designed and implemented state of the art Physicals ecurity systems for new campus.
• Implemented Oracle HRM, Finance modules.
• Certified entire organization globally for ISO 27001 / ISO 20000 / ISO 9001 standards. Implemented Highly resilient IT systems to achieve minimal to No disruption to services.
• Designed and built a campus hosting over 4,500 seats, best in class Data Center and Network operations center. Cyber Security operations, Established Infra Management Service Practice.

• Led IT organization globally for the firm. Implemented various IT transformation programs to establish a centralized Service Desk, Hierarchical IT organization to support specialized service delivery to internal and external clients, Brought in IT Governance model, implemented Remote Support Practice.
• Established IT Service Management Program.
• Designed and built a greenfield campus hosting about 2,500 professionals
• Designed and implemented physical security technologies for the new campus.

• Hired to transform the IT Service Delivery organization and framework, so as to Transform the service delivery framework, limited only to various GE internal businesses across the globe, to external, non-GE customers.
• Realigned the organization to centralized Service Delivery organization, implemented ITIL aligned process framework, got organization certified for ITIL certification, prepared frameworks and templates to respond to RFPs to win external clients.
• Won and successfully transitioned two large clients in a matter of 4 months and overseen the transition and service delivery, while leading the organization wide program to implement system separation program, when GE sold its stake and mandated segregation of GE and non-GE systems, supported by same shared services teams.

• Hired to transform the IT landscape of the organization globally, prepared and led execution of 5 year IT road map. Being a Not for Profit organization, part of World Bank, organization had a mandate to extend expertise to various global organizations, Governments and poor farmers.
• Implemented and supported Sun ERP System. Worked extensively with various top institutions across globe to design and implement innovative and ingenious IT solutions to meet needs of various countries and organizations, across globe. Extended IT consulting services to other World Bank organizations.

• As a commissioned Officer of Indian Navy, a Defense wing of Government of India, had a distinction of most reliable and visionary officer to see through tough projects and programs with tight financial and time controls.
• Handled various IT and defense projects for Indian Navy to the tune of over INR 3,000 crore annual budget.
• Led various Projects of national importance and significance.