RM Venkatachalam

2019 – Present

• Launched and grew a construction and building contracts business focused on residential and small-scale commercial projects.
• Managed end-to-end project execution: site supervision, labor allocation, material procurement, and quality control.
• Prepared BOQs (Bills of Quantities), negotiated vendor contracts, and controlled budgets to ensure profitable project delivery.
• Secured building contracts through local networking, references, and direct client engagement.
• Coordinated with clients, civil engineers, architects, and municipal authorities to ensure timely approvals and clearances.
• Delivered over 15+ projects across Trichy with zero delays and high client satisfaction.
• Handled business finances, staff salaries, and compliance with labor and safety laws.
• Implemented basic digital tools for inventory, project tracking, and billing.

• Supervised and mentored an 8-member team, improving overall performance through coaching and structured daily briefs.
• Managed end-to-end customer engagement lifecycle, from onboarding and documentation to issue resolution and loyalty retention.
• Prepared and submitted detailed weekly/monthly reports to regional management, outlining KPIs and team performance metrics.
• Trained and onboarded new team members, resulting in a 30% improvement in operational readiness and customer handling efficiency.
• Organized and led marketing and product promotion events at strategic locations (Airports, Hello FM, Daily Thanthi Office, BHEL, OFT, Railway Workshop).
• Spearheaded the implementation of sales scripts for tele-callers, enhancing conversion rates by 15%.
• Streamlined coordination between sales and service teams, reducing customer complaint turnaround time by 25%.
• Received regular appreciation from Branch Head for leadership and client-handling ability.