Bhaskar Roychoudhuri

Company Overview: Mustache Trading deals in Gifting products, Art & Handicrafts, Organic foods, connecting artisans - farmers - weavers across India for sustainable practices and development.

• Managing day-to-day business operations and administration.
• Leading integrated account planning and execution of the account strategy— incorporating sales, services, marketing, product, and support for artisans on the platform.
• Managing customer care - Proactively identifying customer problems and offering resolutions. Average 8 to 9 per cent of business output.
• Providing leadership around value management and realization exercises to support upsell opportunities.
• Developing long-term customer relationships, creating and managing a governance model, and acting as the primary point of contact.

Company Overview: Snaplion is a powerful yet simple to use online platform to create sleek, interactive mobile apps for anyone wanting to engage their fan-base in real-time. Snaplion's App Builder Interface can be easily used to create and manage iPhone and Android Apps inexpensively and without any coding.

• Assist CEO in developing operations strategy for effectively scaling the operations, liaison between the strategy team and implementation team.

• Monitor real time service levels and schedule adherence while serving as point of contact for escalated issues from clients.
• Manage and drive staffing plans, cost analysis, schedules, quality initiatives, projects and other Change initiatives as required.

India's No.1 Adult Lifestyle Brand Web Store, IMbesharam with an average monthly traffic of 176k visitors and over 141k subscribers.

• Handling PAN India customer experience Support center, strategizing & improving user experience pre & post sales.
• Handling PAN India Sales Management - strategizing and improving sales process & opportunities, increasing 11% sales GMV month to month.
• PAN India Payment Management - Managing collections and reconciling EOD reports, increasing booking amount 8% month to month.
• Handling PAN India fulfillment & Logistics operations, reduced RTO by 19% month to month
• Marketing Management - Supervising & Monitoring marketing activities in Social Media & Offline Media.
• Team management - Team building, Training in collaboration with Global Headquarter, USA for improving the process and systems.
• Handling end to end recruitment for India operations team.

• Company Overview: A seasonal B2C and corporate gifting portal for India.
• Monitoring data management to keep accurate product, contract, pricing and invoicing information.
• Monitoring PAN India Logistics operations, Working closely with vendors to improve operational efficiency and cost reduction.
• Process improvement with Supply chain solutions by creating standardized operating practices and procedures including detailed accepted quality level (AQL).
• Communicating needs & objectives to managers & key personnel in procurement, logistics & distribution while ensuring the personal safety and safe working environment of staff.
• Performance review and evaluation of the department.
• A seasonal B2C and corporate gifting portal for India.

Company Overview: Ebony Homes Pvt. Ltd. deals in contemporary & designer furniture and home concepts.

• Oversee overall Sales, financial management, planning, systems and controls. 12% increase month to month sales.
• Oversee showroom merchandising, ordering and pricing of stock, back office operations, monitoring Customer service and solving customer complaints, reducing 17% store shrinkage and damages.
• Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.
• New product launch and events.
• Conducting market surveys to evaluate the merchandise feasibility, customer preferences, tracking/monitoring of competitors' products and preparing analysis report.
• Conducting in-store Safety audits, staff audits, customer service audits.
• Team development, Succession planning.

• Company Overview: A seasonal B2C and corporate gifting portal for India.
• Monitoring data management to keep accurate product, contract, pricing and invoicing information.
• Monitoring PAN India Logistics operations, Working closely with vendors to improve operational efficiency and cost reduction.
• Process improvement with Supply chain solutions by creating standardized operating practices and procedures including detailed accepted quality level (AQL).
• Communicating needs & objectives to managers & key personnel in procurement, logistics & distribution while ensuring the personal safety and safe working environment of staff.
• Performance review and evaluation of the department.
• A seasonal B2C and corporate gifting portal for India.

The One deals in contemporary & designer furniture and home concepts.

• Handling sales revenue for the branch, Dubai Outlet Mall, 9% increase in sales month to month.
• Customer care & service, reducing 13% quarter to quarter. Handling product launch and store events.
• Responsible for showroom merchandising, ordering and pricing of stock, back office operations, Team development, Succession planning.
• Conducting on the job training for the staff for better approach towards customer service. Conducting in-store Safety audits, staff audits, customer service audits.
• Manage and supervise daily reports preparation and supervise End of Day (EOD) processes and overall store operations. Reports to Store Manager.
• In-charge of Branch IT, HR operations (attendance & pay role).

Marina Gulf Trading (Marina Home Interiors) deals in contemporary & designer furniture and home concepts.

• Handling sales of the branch, customer care.
• Responsible for showroom merchandising.
• Conducting market surveys, tracking/monitoring of competitors' products.
• Manage and supervise daily reports for the assigned section.
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.

Baby King Trading deals in Wholesale and retail of Apparel & accessories.

• Handling sales of the branch, customer care.
• Responsible for showroom merchandising.

• Looking after the VIP Frenchie Brand dealer network and secondary sales for North Bengal & Lower Assam, sales revenue increase 11% quarter to quarter, lowering secondary market credit by 21% month to month.
• Developing new markets & Revenue generation through sales of product line(Core group VIP) for North Bengal and Lower Assam.
• Territory planning, Setting up MIS for the entire territory and market mapping based on sales potential.
• Product launching & events, preparation of marketing plans and budgeting for the Eastern Zone.
• Supporting distribution network and sales support to all the resellers and distributors within the territory.
• Monitoring competitor activities and looking after data collection & reports' preparation.

• In store sales and section merchandising.
• Customer care.
• In-store Cafe Manager.

Impression Leather deals in leather products retailing.

• Retail shop sales and merchandising.
• Door to door sales and customer service.