R. Magdalene Mercy

Project Description:

Business Process Management (BPM) Workflow

BPM Workflow is the common workflow application for all Business Process of financial institutions to process their tasks at the back-office. Transaction types of funds, securities, trade services, checks, deposits, withdrawals, Orders and document information are passed between the Participants for approvals according to a set of procedural rules defined in that process to achieve or contribute to an overall business goal. Workflow also contains functionalities to maintain customer work baskets, track requests in work status and maintain Not in good order (NIGO) requests in Work Dashboards.

Current Roles & Responsibilities:

• There are a greater number of BPM workflow process functioning across all Pershing services where I handled majority of them and lead the QE teams, tracked their testing status for every production release
• SME in BPM backend process - Activity Engine process definition, Rendezvous of transactions and documents
• Handled major key deliverables - Estimation Completion Time of each workflow request, Work Dashboards for NIGO requests
• Coordinating and allocating work across my QE team
• Communicating QE guidelines to the team, Test executions, results, issues and risks to the management and stakeholders
• Created and contributed to workflow automation development and enhancements
• Validated and ensured Quality testing scripts developed in selenium Java are robust and maintainable
• Supported Dev team to simplify their Devops for seamless CI/CD execution in GIT Pipeline
• Educated other QE teams to inherit our test scripts to maintain their scripts well
• Participated in SCRUM meetings and other Project meetings and voiced out my opinions and provided constructive feedback for the improvement in the way the projects are delivered
• I have provided demo of the developed & tested features so that the product team clearly understands
• Coordinated and lead peer review sessions
• Detected and investigated functional scope of applications with Product owners and developers.

Project Description:

IE11 EOL Workflow adaptive migration and Alerts Monitoring

IE11 End of Life of BPM workflow is the migration project of its 15 yrs old legacy UI system to adaptive platform that spanned over a year. Workflow legacy system running on trident engine were moved to a new UI design adaptive platform supported by Chromium and edge with more User experience design and additional features to maintain the business process requests. The requests or work item requiring processing or review by IBD and Pershing users will be notified as Alerts which is another enterprise tool. Testing on these application tools were quite challenging and requires more validations.

Responsibilities :

• I took the ownership of performing end to end testing during this migration project with lots of discussion, coordination, raised red flags whenever required, discussed with Business & Product and prioritized testing accordingly
• I trained new hires in this project and worked with all my colleagues across PODs
• By applying performance testing and parallel development of test suite using selenium Java for every workflow, the project was successfully tested and launched to PROD and received Team award for accomplishing it successfully.

Project Description:

Sales Practice Solution – NICE Actimize Application and AIS upgrade

Actimize is the leading worldwide provider of transactional risk management solutions. It provides Sales Practices (SP) solution which ensures proper sales practices for financial institutions by monitoring accounts, transactions and sales representatives. It prioritizes and isolates most suspicious activity and behavior that violates sales practices library of rules which is implemented within Actimize Intelligence Server (AIS) and Actimize Risk Case Manager (RCM).

Responsibilities:

• I handled Mainframe testing to feed a file for verifying the attributes implemented and the Actimize expected values are same
• Then handled ETL Verification to ensure if files are successfully loaded from Mainframe feed file on to the Oracle
• Verified Business logics setup in ETL are applied in DB fields with specific logics by using SQL queries in SQL server tool
• Verified Alerts and Blotters are functioning as per the business rule supported by Actimize Risk case Manager tool, performed end to end validation and got a training directly from Actimize trainer in onsite office location.

Project Description:

NetX Investor Mobile application

NetXInvestor mobile application is the essential solution for managing client’s investments & their portfolio, access to account information, real-time quotes and place trades for equities and mutual funds in iPhone / iPad and Android devices.

Responsibilities:

• Verified mobile app functionalities in different physical devices and simulators connected with various versions to ensure its adaptability to different devices screens.
• Handled end to end testing, comparison between web display of data and mobile devices.
• Used Quality Center tool to report bugs and shared the bug status with all stakeholders.
• Covered all essential scenarios like Installation, sign up and sign in, Pagination, UI, Performance at different network strength, retrieving of data, Push notifications and other functional type of testing.

• Handled projects to integrate Bank Custody into NetXClient and NetXInvestor online application for BNY Mellon banking solution
• Tested the features and functionalities of financial brokerage websites (NetXClient / NetXInvestor) created for managing the client's investments and trading
• Migration projects - from NetXClient online platform to NetXInvestor online application
• Testing Online Registration/SSO/Account Opening, Checking accounts, Remote Check deposits, Bill suite application for Bill payment solution, Mortgages, Loans & Cheque image of the Customer’s account projects on NXC application
• Handled IVR application projects like Telexchange application testing, Customer service/helpdesk, Reset express, outbound dialer application testing
• Worked on web application developed from Agile software development methodology.