RNMESH AARRADHYE
Contact Center - Manager Operations
Thane
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manager Operations
Startek ( Aegis BPO)
09.2022 - Current
- Enhanced team productivity by implementing agile methodologies.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Defined clear targets and objectives and communicated to team members.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Recruited, interviewed and hired employees and implemented mentoring program.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Deputy Manager Operations
Voitekk Soft Sol Pvt Ltd
10.2018 - 02.2022
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Identified areas for improvement within the department, implementing strategic initiatives to address gaps in performance or resources.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Interviewed, performed background checks, hired, and trained associates.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted performance evaluations and provided constructive feedback to employees.
- Defined clear targets and objectives and communicated to other team members.
Assistant Manager Operations
Sundaram Business Services
03.2012 - 09.2018
- Health Insurance Sales
- Real Estate - Lead Generation
- Media Projects
Assistant Manager Operations
Silgate Solutions
12.2010 - 02.2012
- Life Insurance Sales
- General Insurance Sales
Assistant Manager Operations
Eureka Outsourcing Solutions
04.2010 - 12.2010
- Life Insurance Sales
Team Leader / Sr. Team Leader
04.2007 - 03.2010
- Life Insurance Sales
CSR
07.2006 - 03.2007
- Insurance Lead Generation
Education
Bachelor of Commerce -
Maharashtra Board
Maharashtra 04.2001 -
Skills
Team leadership
Operations management
Decision-making
Performance management
Customer service
Cross-functional teamwork
Goal setting
Staff training and development
Complex Problem-solving
Key performance indicators
Certification
NISM VA Certified
REWARDS AND RECOGNITION
Awarded Best Asst. Manager Operations in 2016 - Sundaram Business Services Ltd
Timeline
Manager Operations
Startek ( Aegis BPO)
09.2022 - Current
Deputy Manager Operations
Voitekk Soft Sol Pvt Ltd
10.2018 - 02.2022
Assistant Manager Operations
Sundaram Business Services
03.2012 - 09.2018
Assistant Manager Operations
Silgate Solutions
12.2010 - 02.2012
Assistant Manager Operations
Eureka Outsourcing Solutions
04.2010 - 12.2010
Team Leader / Sr. Team Leader
04.2007 - 03.2010
CSR
07.2006 - 03.2007
Bachelor of Commerce -
Maharashtra Board
04.2001 -