Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Marital Status
Religion
Date of Birth
Accomplishments
References
Timeline
Generic

Robin Fernandes

Mumbai

Summary

Hardworking and motivated Manager with over 15 years of experience and record of success in the Aviation industry Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Cargo Operation Manager (Interim)

British Airways PLC
Mumbai
10.2022 - Current
  • Handling a Team of 10 BA Cargo Operation Clerk.
  • Provided leadership during times of organizational change or crisis situations.
  • Oversee day-to-day operations and address any issues or challenges that arise, ensuring timely resolution and effective communication.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Planning and executing special Cargo movement with the team.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Monitored staff performance and addressed issues.
  • Studying and analyzing the Non-Compliance if any and preventive measures to mitigate the same
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Maintained adequate staffing to meet objectives within budget.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.

Cargo Operation Clerk

British Airways PLC
Mumbai
01.2016 - 09.2022
  • Supervising of the entire Units Load Device that’s build in BA warehouse, CSC PCT (Cargo Service Center – Perishable Cargo Terminal), CSC AGRO and CSC Courier Terminal, so that all the units are build as per BA standard and procedure.
  • Acceptance and loading of special cargo such as, D.G.R (Dangerous Goods), A.V.I (Live Animal), H.U.M (Human Remains), PEP (Perishable), V.A.L (Secure).
  • Coordinating with the GHA’s, TT Logistic – Reservations and operations, Celibi Nas – Ramp handler, BWFS (Bird Worldwide Flight Services/MCSCAPL (Mumbai Cargo Service Center Airport Pvt Ltd – Ground handling agent at warehouse and CSC (Cargo Service Center) – Ground handling agent at Perishable and Courier loading, Spice jet – screening of cargo, warehouse guarding, and escorting, for smooth operations from the time the cargo is accepted till it’s loaded in the aircraft hold.
  • Keeping a track of the ULD’s and coordination with the GHA’s as per requirement on daily basis and updating IULD accordingly.
  • Liaising with MIAL DO regarding special cargo arriving in Imports, so the said cargo is cleared smoothly and hassle free.
  • Raising an AIR report regarding any incident related to safety and security.
  • Liaising with MIAL pass section and helped in getting the BCAS AEP’s done.
  • Maintaining and updating records of consumables, AVI acceptance, Health and safety checklist.
  • Liaising with the GHA’s top bosses by emails regarding any Noncompliance found on shift.

Senior Security Executive

Indigo Airlines
Mumbai
04.2014 - 12.2015
  • Conducted regular audits to ensure compliance with applicable laws, regulations and industry standards.
  • Handle a team of 5 officers.
  • Passing on the aircraft load, (passenger, baggage, cargo, fuel) to CLC (load control), Delhi and signing off the final Trim of the flight before signing off the ARC (Aircraft Release Certificate) and handling the same to the aircraft commander.
  • Marshalling of aircrafts.
  • Adhered to daily patrol schedules to support consistent security presence throughout property.
  • Vigilance at the check in counters and spot check done regularly.
  • Monitoring and coordination at Baggage make up (BMA) and Baggage break up area (BBA).
  • Coordinated with external vendors for implementation of new technologies to improve overall security posture.
  • Managed security operations activities such as risk assessment, incident response, vulnerability scanning, penetration testing and user access control.
  • Created awareness programs to educate employees about data protection requirements.
  • Collaborated closely with other departments to ensure proper implementation of security protocols.
  • Provided technical assistance when needed during investigations into suspected breaches or violations.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Maintained high levels of alertness throughout shifts.
  • Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
  • Monitored security cameras to identify and respond to suspicious activity.

Cargo Security Clerk

British Airways PLC
Mumbai
04.2011 - 02.2014
  • Handling Import & Export & Screening of all type of cargo.
  • Access control of the warehouse, frisking and id check.
  • Escorting of Export and Import ULD's from the warehouse to the flight and from the flight to MIAL import warehouse.
  • Following up with the G.H.A regarding the D.D (direct delivery) import shipments so that they are delivered to the agents as soon as possible.
  • Monitoring the carting of premium shipments (express) so that it is carted at the earliest to avoid any offloads from the flight.
  • Handling Envirotainer containers and keeping a track from the time it's received on the flight in Imports till the time its departed on the flight in Exports.
  • Supervising the count of the ULD's by taking an inventory twice a week with our G.HA.
  • Handling of VAL shipments both import and exports, from the time it is accepted at the respective strong room to the time it loaded in the aircraft.
  • Rechecking of all ULD's which are aliened for the flight, (its height, counter size, pallet lashing, corner ropes, shrink wrap and pallet dollies lock)
  • Coordinating with the ramp supervisor and the TRC regarding any load plan changes or offloads.

Education

Bachelor of Commerce -

RIZVI COLLEGE OF ART SCIENCE AND COMMERCE
Mumbai
05-2004

Skills

  • Staff Development
  • Performance Management
  • Policy Implementation
  • Staff Training and Development
  • Team Leadership
  • Verbal and written communication
  • Operations Management

Languages

English
First Language
Hindi
Advanced (C1)
C1
Marathi
Upper Intermediate (B2)
B2

Certification

Successfully completed SCREENING course in August 2014 at RDCOS by Indigo airlines.

Successfully completed LCC (load control officer) training in April 2015 by Indigo airlines.

Successfully completed Marshalling course in May 2015 by Indigo airlines.

Successfully completed A.V.I (Live Animal) training in March 2016 by British Airways.

Successfully completed U.L.D (Unit Load Device) training in March 2016 by British Airways.

Successfully completed DANGEROUS GOODS REGULATIONS FOR AIR Category - 6 with DISTINTION from DGM Academy in February 2023.

Successfully completed Worldwide Security Supervisor Course conducted by British Airways on 24th January 2024

Affiliations

  • Reading
  • Music
  • Playing and Watching Cricket and Football

Marital Status

  • Married

Religion

  • Roman Catholic

Date of Birth

  • 24th September 1983

Accomplishments

  • Security Star Award received by Indigo Airlines in May 2015.
  • Presentation prepared on Aviation Safety and represented IAG cargo at British Airways safety day on 16th May 2019 at Celebi Nas training room, Terminal 2

References

References available upon request.

Timeline

Cargo Operation Manager (Interim)

British Airways PLC
10.2022 - Current

Cargo Operation Clerk

British Airways PLC
01.2016 - 09.2022

Senior Security Executive

Indigo Airlines
04.2014 - 12.2015

Cargo Security Clerk

British Airways PLC
04.2011 - 02.2014

Bachelor of Commerce -

RIZVI COLLEGE OF ART SCIENCE AND COMMERCE

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Robin Fernandes