Robin Singhal
Mumbai,MH
Summary
Project management professional with track record of delivering high-impact projects in diverse environments. Adept at driving project timelines and ensuring quality outcomes through strategic planning and execution. Highly collaborative, adaptable, and committed to team success and client satisfaction.
Overview
18
18
years of professional experience
Work History
Project Manager
Mercer India Consulting Private Limited
06.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed cross-functional teams to deliver projects on time, within scope, and under budget.
- Led the successful execution of multiple complex projects simultaneously, ensuring quality outcomes for all stakeholders.
- Increased stakeholder satisfaction by maintaining clear communication channels and providing regular progress updates.
Deputy Manager
MMGS India Private Limited
04.2021 - 06.2022
- Developed strong relationships with stakeholders to facilitate smooth communication and project completion.
- Enhanced employee performance by providing regular feedback, coaching, and training opportunities.
- Created and maintained a strong team culture that promoted high levels of collaboration, employee satisfaction, and overall performance.
- Liaised with team members and stakeholders to coordinate activities, provisioning, risk mitigation and follow-up.
- Improved team efficiency by streamlining processes and implementing innovative management strategies.
- Collaborated with cross-functional teams to drive business growth and achieve corporate objectives.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Assistant Manager
MMGS India Private Limited
04.2019 - 04.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Implemented staff training programs to elevate service standards and knowledge.
Process Leader
JLT India Private Limted
08.2013 - 04.2019
- Improved production efficiency by implementing new process controls and monitoring systems.
- Optimized resource allocation to ensure timely completion of projects while maintaining budget constraints.
- Mentored junior team members in proper procedures, fostering a culture of continuous learning within the organization.
Senior Pension Administrator
JLT India Private Limited
01.2011 - 08.2013
- Ensured timely delivery of pension benefits to retirees by managing and overseeing the disbursement process.
- Provided expert guidance on complex pension issues to both internal staff members and external clients as needed.
- Reduced errors in pension calculations by conducting thorough audits and identifying areas for improvement.
- Mentored junior team members and provided ongoing support for their professional development.
- Evaluated and recommended updates to outdated pension administration policies, ensuring alignment with current best practices in the industry.
Customer Service Representative
Aditya Birla Sun Life Insurance
04.2007 - 12.2010
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Certification in Pension Calculation -
Pension Management Institute
London, UK04-2015
Bachelor of Commerce -
Mumbai University
Mumbai, India04-2007
Skills
- Project planning and development
- Project tracking
- Work flow planning
- Advanced problem solving
Timeline
Project Manager
Mercer India Consulting Private Limited
06.2022 - Current
Deputy Manager
MMGS India Private Limited
04.2021 - 06.2022
Assistant Manager
MMGS India Private Limited
04.2019 - 04.2021
Process Leader
JLT India Private Limted
08.2013 - 04.2019
Senior Pension Administrator
JLT India Private Limited
01.2011 - 08.2013
Customer Service Representative
Aditya Birla Sun Life Insurance
04.2007 - 12.2010
Certification in Pension Calculation -
Pension Management Institute
Bachelor of Commerce -
Mumbai University
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