ROBIN SINGH PAL

www.linkedin.com/in/robin-singh-52576a310

Delhi

Summary

Marketing-focused MBA professional and hotel management graduate with hands-on experience serving American clients in dynamic service environments. Skilled in brand communication, consumer behavior analysis, and operational efficiency. Energetic, adaptable, and driven by a passion for data-backed strategy and problem-solving. Ready to contribute a client-centric approach with strategic insight, attention to detail, and a strong commitment to delivering value.

Overview

years of professional experience

years of post-secondary education

Certification

Languages

Work History

Asst. Customer Service Executive

Ienergizer IT Services

03.2023 - 08.2023

Sole team member to receive performance-based incentives; ranked among the top 20 performers within two months.
Managed 40-50 inbound calls daily while maintaining a professional demeanor and ensuring timely resolution of issues with over 93% accuracy.
Processed customer orders and returns accurately, contributing to a seamless transaction experience for clients by giving a one contact solution.

Trainee

Hyatt Regency Delhi

12.2021 - 03.2022

Completed a comprehensive four-month internship across all core departments, earning letters of appreciation for exemplary performance in two pivotal departments.
Handled approximately 40 guest inquiries and complaints promptly, ensuring a positive experience and maintaining high service standards.
Monitored inventory levels of 6 restaurants' raw material supplies, ordering replacements as necessary to maintain operational efficiency.

Education

MBA - Marketing And Operations Management

University School of Management Studies, GGSIPU

Delhi

08.2024 - 06.2026

Bachelor of Science - Hospitality and Hotel Administration

IHM PUSA

New Delhi

09.2020 - 05.2023

Certification

Project Management , Leadership & Management , Digital Business Development , Social Media Marketing - MTF Institute of Management (via Udemy)

Awards Achievements

Captain of USS Dwarka KHO-KHO team (won silver medal in inter-IPU sports meet 2024)
Represented IHM PUSA in DY Patil national Front Office QUIZ (securing 8th position)
Served as Head of the Cultural Team for the Diamond Jubilee celebration of IHM PUSA, graced by Chief Guests former Union Minister of Tourism Shri G. Kishan Reddy and Padma Shri awardee Chef Sanjeev Kapoor
Spearheaded multiple street plays addressing key social issues such as health and hygiene, showcasing leadership and public engagement skills

Professional Skills

Technical Skills: MS Word, Excel, PowerPoint | Canva | SQL

Soft Skills: Brand Communication, Innovative Problem Solver, Collaborative Contributor,Consumer Behavior Analysis, Operational Efficiency, Adaptability, Interpersonal Skills.

Timeline